Overview
Work History
Education
Skills
Certification
Honors
Timeline
Generic

Mohamed Salah Mustafa Ahmed

Customer Service And Sales Officer
Assiut

Overview

5
5
years of professional experience
6
6
Certifications

Work History

Customer Service Representative

Egyptian Post
06.2022 - Current
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed timely and effective replacement of damaged or missing products.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Senior Life Insurance Sales Agent

Chubb
01.2021 - 09.2022
  • Successfully met or exceeded sales quotas on a consistent basis through strategic planning, effective communication skills, and a commitment to understanding client needs.
  • Assisted clients in selecting the most appropriate life insurance policies for their circumstances, resulting in satisfied customers and repeat business.
  • Managed a portfolio of existing clients, regularly reviewing policies for changes or updates needed based on individual circumstances or market shifts.
  • Conducted comprehensive financial needs assessments for clients, leading to personalized policy recommendations that met their specific objectives.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Conducted annual reviews of existing policies to update information.

Life Insurance Sales Agent

Chubb
01.2019 - 01.2021
  • Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
  • Consistently exceeded individual sales targets while contributing to overall team success in meeting company goals.
  • Utilized effective time management skills to manage a large client portfolio efficiently without sacrificing quality of service or attention to detail.
  • Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
  • Provided exceptional customer service by promptly responding to client inquiries, addressing concerns, and resolving issues.
  • Conducted comprehensive financial needs assessments for clients, leading to personalized policy recommendations that met their specific objectives.

Education

Bachelor of Science - Accounting And Business Management

Assiut University
General Rating Is Good
04.2001 -

Skills

Product Knowledge

Certification

Training of the Banking Institute

Honors

12th place at the company level: Chubb Life, ahead of 1,000 agents

Timeline

Stress Managment

04-2024

Customer Service Career

04-2024

Communication Skills

04-2024

Anti-Money Laundry

04-2024

Customer Service Representative

Egyptian Post
06.2022 - Current

Simulation of the Egyptian Stock Exchange

03-2021

Senior Life Insurance Sales Agent

Chubb
01.2021 - 09.2022

Life Insurance Sales Agent

Chubb
01.2019 - 01.2021

Training of the Banking Institute

01-2018

Bachelor of Science - Accounting And Business Management

Assiut University
04.2001 -

Similar Profiles

CREATE PROFILE
Mohamed Salah Mustafa AhmedCustomer Service And Sales Officer