Mohamed Samir Amin
Cairo
Summary
With over 5 years of experience in the field of telecommunications sales, particularly within the governmental and public sectors, I possess the knowledge and expertise to achieve targets and exceed customer expectations. My focus is on ensuring customer satisfaction while adhering to company policies and regulations. Currently seeking an opportunity in Key Account Management, where I can leverage my strong selling and communication skills to effectively manage client relationships and contribute to the growth and retention of key accounts. Firm belief that success in any task within the workplace requires responsibility, inspiration, and cooperation, and consistently striving to embody these qualities in my work.
Overview
9
9
years of professional experience
Work History
Sales Account Manager – Key Account Management
WE Data
01.2022 - Current
- Account Management.
- Enhance the pipeline of the whole account list.
- Selling connectivity/leased line services (IP Transit &VPN) corporate mobile and ICT products (Hardware, Firewall, Hosting, data center, web development, Private LTE networks, GPS Solutions and surveillance systems).
- Plan selling /account management activities to ensure on track sales progress.
- Prepare sales forecast for each year determining the potential customers/leads.
- Generating new sales using existing and potential customer networks.
- Promote WE Data profile as one of the biggest service provider.
- Maintain our current relationship with our public accounts customers.
- Responsible account manager for of big entities (Ministries, large governmental organizations, big Companies).
- Attended a number of client meetings to ensure excellent account management was maintained.
- Ensure accurate and prompt completion of all sales related administration tasks to document sales evolution at all times.
- Ensure the timely and successful delivery of our solutions according to customer needs and objective.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics.
- My listed clients: Ministry of Transport and its affiliates (Governmental Accounts), Ministry of Scientific Research and its affiliates (Governmental Accounts), Land and Marine Ports (Governmental Accounts), Shareholding Companies, Container Terminals.
Area Manager – Indirect Sales
WE Data
02.2017 - 12.2021
- Oversaw regional operations, ensuring compliance with company policies and industry regulations.
- Developed training programs to enhance team performance and operational efficiency.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Retail sales executive
Etisalat Masr
04.2016 - 01.2017
- Enhanced customer experience through personalized service and product recommendations.
- Achieved sales targets by utilizing effective upselling techniques and fostering client relationships.
- Increased customer satisfaction by resolving issues promptly and professionally.
- Developed strong relationships with clients through attentive listening and personalized recommendations.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor - management information system
Cairo Higher Institute
01.2015
Skills
- Business relationship management
- Rapport and relationship building
- Client relationship management
- Sales strategy development
- Customer-oriented
- Strategic account development
- Confident Body Language
- Proficient in Word-of-Mouth Selling
- Effective Sales Techniques
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Accomplishments
- Strong ability to manage customer relationships and ensure satisfaction with services provided
- High adaptability and learning ability to keep up with new technologies and market changes
Key Achievements
Successfully managed key accounts for major governmental organizations, leading to increased sales and improved customer satisfaction
Military Status
Exempted
Personal Information
- Date of Birth: 08/08/91
- Nationality: Egyptian
- Marital Status: Married
- Place of Birth: Cairo
Timeline
Sales Account Manager – Key Account Management
WE Data
01.2022 - Current
Area Manager – Indirect Sales
WE Data
02.2017 - 12.2021
Retail sales executive
Etisalat Masr
04.2016 - 01.2017
Bachelor - management information system
Cairo Higher Institute
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