Reading
Mohamed Zeinhom
Data Entry
Cairo
Summary
Dynamic and results-driven professional with a proven track record at Food Fetish & Co, enhancing call center efficiency and customer satisfaction. Skilled in problem-solving and team motivation, I excel in high-pressure environments, consistently exceeding expectations and driving positive feedback through effective communication and exceptional service.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Senior Call Center Representative
Food Fetish & Co
Fifth Settelment
05.2023 - Current
- Increased overall contact center efficiency by optimizing scheduling and workforce management practices.
- Improved customer satisfaction by managing high-volume call center operations and addressing customer inquiries effectively.
- Contributed valuable insights during team meetings aimed at enhancing operational strategies within the call center environment furthering its overall effectiveness.
- Recognized and rewarded for consistently going above and beyond to meet customer expectations, resulting in a significant increase in positive feedback and commendations.
Crew
McDonald's Restaurant
07.2021 - 11.2021
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Sales Representative
Bee
01.2021 - 07.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
No Degree - Social Serves
High Institut Social Serves
Eastern 04.2001 -
Skills
Team motivation
Verbal communication
Typing speed
Supervisory skills
Timekeeping
Call handling
Customer communications
Call center customer service
Problem-solving skills
Data entry
Gathering information
Interests
Runing
Play football
play football
I feel a lot of enthusiasm when I play football, I release a lot of negative energy and I feel refreshed before and after every match
Timeline
Senior Call Center Representative
Food Fetish & Co
05.2023 - Current
Crew
McDonald's Restaurant
07.2021 - 11.2021
Sales Representative
Bee
01.2021 - 07.2021
No Degree - Social Serves
High Institut Social Serves
04.2001 -