Summary
Overview
Work History
Education
Skills
Additional Information
Training Courses
Timeline
Generic

Mohammad Nagdy Hafez

Operations Supervisor
Al Fayyum,FYM

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Operations Supervisor

Al-Ahly capital for microfinance -tamkeen
01.2023 - Current
  • Follow up the implementation of the operational plan for the region's branches.
  • Training the employees of the region's branches and motivating them to increase competencies.
  • Follow up the performance of employees monthly, evaluate them and send the results to the direct manager.
  • Assist in appointments of branch staff.
  • Supervising the needs of the branches and ensuring their achievement.
  • Supervise the implementation of instructions and ensure that there are no deviations.
  • Submit a daily report to the direct manager on the work done.
  • Field visits to branches.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.

Senior Operations Officer

Al-Ahly capital for microfinance -tamkeen
06.2022 - 01.2023
  • Review all funding application documents.
  • Print all financing grant documents, review the method of payment and electronic payment, and obtain the customer's signature for all grant documents under his supervision.
  • Write a KYC form with the company's customer data.
  • Review the daily reports and operating balances with the branch manager at the end of the day to ensure that the values and preparation of issuance documents do not differ. Whether by increase or decrease.
  • Check the cash amounts in the treasury balance to ensure the accuracy of the balances.
  • Follow up the correction of the observations of the regulatory authorities, internal audit, and any other regulatory authorities.

Sales Agent

Vodafone
Al Fayyum, Faiyum
06.2021 - 03.2022
  • Selling Vodafone's items
  • Solving customers' problems
  • Increased sales revenue by consistently meeting and exceeding sales targets.

Teller

Al-Ahly exchange
Al Fayyum, Faiyum
01.2019 - 02.2021
  • Assisting customers with processing transactions, such as buying or selling currency.
  • Informing customers about the exchange rate
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.

Education

Bachelor of Accounting - Commerce

Bani Suwayf University
Bani Suwayf, Egypt
09.2014 - 05.2018

Skills

  • Operations management

  • Multitasking Abilities

  • Problem-solving

  • Decision-making

  • Staff supervision

  • Performance monitoring

  • Customer relations

  • Operations management

Additional Information

  • familiar with UAE labor laws and local operational standers
  • excellent communication skills in English and Arabic
  • proven ability to work under pressure and manage cross-functional teams
  • Available to join immediately \ Available upon request
  • Military Status: Exempted
  • Age : 29

Training Courses

Data analysis by EXCELCounterfeit and forgery detection from Egyptian Banking Institute.

Certificate of banking and economy (BANKER'S LOUNGE)

Combating money-laundering and terrorist financing (National Bank Of Egypt)

Timeline

Operations Supervisor

Al-Ahly capital for microfinance -tamkeen
01.2023 - Current

Senior Operations Officer

Al-Ahly capital for microfinance -tamkeen
06.2022 - 01.2023

Sales Agent

Vodafone
06.2021 - 03.2022

Teller

Al-Ahly exchange
01.2019 - 02.2021

Bachelor of Accounting - Commerce

Bani Suwayf University
09.2014 - 05.2018

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Mohammad Nagdy HafezOperations Supervisor