Basketball
Mohammad Ibrahim Eid
Computer Engineer
Cairo
Summary
Enthusiastic Computer Engineer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Software development and Software design and training in Object oriented programing and databases. Motivated to learn, grow and excel in Software and mobile application development.
Overview
8
8
years of professional experience
17
17
years of post-secondary education
4
4
Languages
Work History
Level 1 Technical Support Engineer
RSA Security
New Cairo
01.2021 - Current
- Analyzed system issues to identify troubleshooting methods needed for quick remediation.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Helped streamline repair processes and update procedures for support action consistency.
- Monitored systems in operation and input commands to troubleshoot areas.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment
- Maintained response times to support business continuity
Xbox Advocate
Concentrix
Smart Village
11.2020 - 02.2021
- Worked with Xbox customers to understand needs and provide excellent service.
- Served customers in friendly, efficient manner following outlined steps of service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Identified issues, analyzed information and provided solutions to problems
- Worked effectively in fast-paced environments
- Resolved problems, improved operations and provided exceptional service
Associate Software Operations Support Engineer
Sumerge
New Cairo , Cairo, Egypt
04.2020 - 07.2020
- Communicated efficiently with customer.
- Solved issues related to provided software solution.
- Logged issues and solutions on system.
- Maintained and monitoring system's health.
- Reported bugs and exceptions in code.
- Tested new features.
- Solved data inconsistencies between Database and FileNet.
- Identified issues, analyzed information and provided solutions to problems
- Proven ability to learn quickly and adapt to new situations
Junior Teaching Assistant
German University In Cairo
New Cairo , Cairo, Egypt
09.2015 - 01.2020
- Supported classroom activities, tutoring, and reviewing work
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Tutored struggling students individually and in small groups to reinforce learning concepts
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives
- Completed daily reports on attendance and disciplinary performance
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension
- Helped with grading assignments and tests, providing constructive feedback to students based on results
- Encouraged small groups to discuss topics and explore concepts through hands-on activities
Education
Bachelor of Science - Computer Engineering
German University
Cairo, Egypt 09.2014 - 04.2020
SAT 1 & 2 -
American Diploma
Riyadh, Saudi Arabia 05.2012 - 06.2014
High School Diploma -
Al Oruba International School
Riyadh, Saudi Arabia 09.2004 - 05.2014
Skills
Javaundefined
Courses
The Complete Cyber Security Course : Hackers Exposed!
- Types of security threats and how to detect them (Completed)
- Encryption process and methods ( In progress)
- Operation systems security ( In progress)
Additional Information
- Joined MUN and the Students Union along with giving a talk at Ignite event held at my school.
- Enactus GUC member for three years where i learned proper team work and working towards a greater goal.
Interests
Video games
Movies
Socializing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Level 1 Technical Support Engineer
RSA Security
01.2021 - Current
Xbox Advocate
Concentrix
11.2020 - 02.2021
Associate Software Operations Support Engineer
Sumerge
04.2020 - 07.2020
Junior Teaching Assistant
German University In Cairo
09.2015 - 01.2020
Bachelor of Science - Computer Engineering
German University
09.2014 - 04.2020
SAT 1 & 2 -
American Diploma
05.2012 - 06.2014
High School Diploma -
Al Oruba International School
09.2004 - 05.2014
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