Mohamed Abdelbaset
Giza,Faisel
Summary
Dedicated Non-Air Fulfillment Advisor excelling in managing hotel bookings and resolving discrepancies. Ensures timely payment processing and effective communication with suppliers to enhance customer satisfaction. Focused on delivering seamless after-sales support and addressing customer inquiries with professionalism.
Overview
1
1
Language
11
11
years of professional experience
Work History
Non-Air Fulfillment Advisor
Almosafer Travel Agency
03.2025 - Current
- Resolved discrepancies in critical cases and bookings, confirming reservations with accuracy and attention to detail.
- Reconfirmed all hotel booking details with hotels and suppliers, ensuring reservations were confirmed as originally booked.
- Managed pending payments and followed up with hotels and suppliers to ensure all payments were processed and received on time.
- Handled after-sales tasks, customer complaints, and inquiries from the Customer Service team, resolved issues promptly, and provided updates for effective guest communication.
- Processed booking amendments with suppliers and hotels in accordance with booking policies, while making every effort to meet guest expectations.
- Investigated failed bookings with suppliers and hotels, identified causes of failures, ensured accurate status updates, and informed Sales team to prevent duplicate bookings.
- Managed incoming emails from suppliers and hotels, responding promptly and taking appropriate action based on each case and its specific requirements.
Social Media Customer Service Specialist
Etisalat Global service
08.2024 - 02.2025
- Responded promptly and professionally to customer inquiries through social media platforms.
- Resolved customer complaints with effective solutions, enhancing overall satisfaction.
- Ensured timely follow-up with customers, confirming resolution of requests and issues.
- Provided accurate information about products, services, and promotions.
- Escalated complex cases to appropriate departments.
- Maintained high service quality while adhering to company policies and procedures.
- Reported recurring customer feedback to management, contributing to improvement initiatives.
Act as Leader
Etisalat Global service
03.2024 - 07.2024
- Provided employee training and ensured staff remained up to date on new services, enabling accurate and consistent information to be communicated to customers.
- Collaborated with team members to meet and exceed target results, enhancing overall team performance.
- Monitored and evaluated customer calls to ensure the highest level of service was delivered accurately and error-free.
- Reviewed employee requests for accuracy and proper submission, coordinating with managers to streamline communication and processes.
- Monitored daily and monthly figures to ensure accuracy in reporting.
- Prepared and submitted monthly reports to manager, ensuring adherence to established procedures and guidelines among employees.
Customer Service Advisor High value
Etisalat Global service
01.2023 - 02.2024
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Delivered exceptional customer service by anticipating and addressing customer needs.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Addressed customer service inquiries quickly and accurately.
Customer service advisor Perpaid
Etisalat Global service
02.2022 - 12.2022
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Addressed customer service enquires quickly and accurately.
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Addressed customer service enquires quickly and accurately.
- Maximised customer satisfaction by resolving service issues promptly.
- Addressed customer service enquires quickly and accurately.
- Addressed customer service enquires quickly and accurately.
- Maximised customer satisfaction by resolving service issues promptly.
- Addressed customer service enquires quickly and accurately.
- Addressed customer service enquires quickly and accurately.
- Maximised customer satisfaction by resolving service issues promptly.
- Addressed customer service enquires quickly and accurately.
Sales Agent
The Egyptian-Saudi Perfume Company
01.2016 - 05.2016
- Consistently achieved or surpassed sales targets.
- Achieved company targets through effective sales strategies that increased revenue.
- Enhanced customer satisfaction by providing friendly and attentive service.
- Resolved customer issues and complaints promptly, ensuring positive experiences.
Education
Bachelor of Business Administration - Accounting Department
Helwan university
Bachelor's Degree in Commerce01-2020
Skills
- Booking management
- Payment processing
- Data management
- Data reporting
- Problem resolution
- Critical analysis
- Client needs analysis
Languages
English
Intermediate
B1
Interests
- Traveling and exploring new destinations
- Football and sports
- Learning new skills and staying updated with industry trends
- Technology and digital tools
- Socializing and communicating with people
Timeline
Non-Air Fulfillment Advisor
Almosafer Travel Agency
03.2025 - Current
Social Media Customer Service Specialist
Etisalat Global service
08.2024 - 02.2025
Act as Leader
Etisalat Global service
03.2024 - 07.2024
Customer Service Advisor High value
Etisalat Global service
01.2023 - 02.2024
Customer service advisor Perpaid
Etisalat Global service
02.2022 - 12.2022
Sales Agent
The Egyptian-Saudi Perfume Company
01.2016 - 05.2016
Bachelor of Business Administration - Accounting Department
Helwan university