Mohammed Abdelnasser

• Preparing and Applying IT policies and procedures.
• leading IT Projects from the opening the business case with the management till closing and starting operation phase.
• Develops, communicates, and maintains IT infrastructure, voice and network standards
• Maintain, update, and routinely work with asset management to ensure local software are deployed on time
• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure
• Practice network asset management, including maintenance of network component inventory, life cycle management and related documentation
• Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts
• Manage and ensure optimal operation of all network hardware and equipment.
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for IT projects and associated efforts
• Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems
• Establishes and maintains network users, user environment, directories and structure, rights, network printing and security
• Manage corporate network running Cisco devices
• Maintaining the highest level of customer support for the customer base through proactive management and implementation of continuous improvement initiatives
• Work with service desk team to regularly discuss incidents that were misdirected, aged or not handled to constantly improve and align services
• Monitors and reports the performance of IT infrastructure, voice and network components against KPIs and takes preemptive measures to minimize interruptions.

• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure
• Practice network asset management, including maintenance of network component inventory, life cycle management and related documentation
• Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts
• Manage and ensure optimal operation of all network hardware and equipment.
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for IT projects and associated efforts
• Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems
• Establishes and maintains network users, user environment, directories and structure, rights, network printing and security
• Manage corporate network running Cisco devices
• Maintaining the highest level of customer support for the customer base through proactive management and implementation of continuous improvement initiatives
• Work with service desk team to regularly discuss incidents that were misdirected, aged or not handled to constantly improve and align services
• Monitors and reports the performance of IT infrastructure, voice and network components against KPIs and takes preemptive measures to minimize interruptions
• Maintain, update and routinely work with asset management to ensure local software are deployed on time
• Develops, communicates, and maintains IT infrastructure, voice and network standards

1- Implementing, Configuring and Troubleshooting Network Solutions.
2- Dealing with Multi-vendors (Cisco – Meraki - HP – Grand Stream)
3- Creating LLD for Medium to Enterprise Scale Networks.
4- Providing Network Design, Network Redesign and Network Assessments by reviewing devices configuration for different customers in different sectors as part of advanced professional services.
5- Developing and conducting Migration Plans for Enterprise Networks.
6- Conducting Technical Orientation Sessions and Hands on Labs for Team Members as part of Technical Knowledge Development.
7- Troubleshooting Issues raised from technical support/implementation teams.
8- Developing Configuration for different projects.
9- Managing and Supervising Network Engineers in Large Scale Networks.

1- Dealing with ticketing system modules on HP service management SM9 (Service Request SR, Incident IM, change Requests CR, self-service portal SSP ……)
2- Handling Network LAN and WAN issues on Cisco devices (Switches 2900, 2950, 2960, 3560, 3650, 3750, Wireless controllers 2500 series and related Access points.
3- Escalate network issues with network teams and vendor British Telecom BT and Vodafone ISP through Time Window TW.
4- Apply New network projects ( hardware refreshment, Security GNAC, Wireless ) under the supervision from British telecom BT.
5- Troubleshoot Telepresence and video conformance issues.
6- Escalate Telepresence TP issues with vendor Polycom.
7- Provide Support for Windows Server, Active Directory, DNS, DHCP and Other services.
8- Installation and Configuration of Users Workstations and Servers domain environment.
9- Install and configuration of a variety of Line of Business Applications. (SAP, S&D, Sales cons).
10- Install and Configure SCCM client and connected it with Management point.
11- Basic remote access solution implementation and support: VPN, and Terminal Services.
12- Support print services quality and printer networking issues.

- Act as IT manager; Evaluating business needs and decide the best solution for the technical situation, get the offers from technical suppliers, make the purchasing orders, guiding and leading technical support employee.
- Installing and configuring Active Directly, DNS, DHCP, IIS, FTP, and Routing on windows server 2008 R2 and windows server 2012 R2.
- Installing and configuring TMG rules on windows server 2008 R2.
- Installing IP printers and share it’s drivers for all 32bit and 64bit.
- Managing the hosting domain and email, creating emails and assign quota for each user, managing rules and spam assassin.
- Installing and creating virtual machines using VMware workstation 11, use network options Host only, Bridge, Nat or customize using vmnet0, vmnet1, vmnet2... etc.
- Installing Ubuntu server 12.04 and 14.04 and Ubuntu desktop, support Ubuntu users in network issues and to be connected to internet.
- Installing and configuring oracle 11g enterprise purpose “ server “ and oracle 10g run-time “ client”, create service, connect clients to server to execute programs.
- Create database tables and users, Implements and enforces security for all of the Oracle Databases.
- Manage cisco small business switches 48 ports and small D-link and Linksys routers.
- Support windows users and Install outlook 2007 and 2010 and configure emails.

Support Vodafone customers Arabic or English in troubleshooting ADSL and mobile internet problems.
1- ADSL
- Customer-premises equipment configuration.
- Central side configuration by accessing the port on the DSLAM using
 Alcatel-lucent 5520 AMS. Access management system for Alcatel DSLAMs.
 5530 Network analyzer. Alcatel-lucent software for network diagnosis and analysis.
 U2000. Unified network management system for Huawei DSLAMs.

2- Mobile internet
- Configuration on customer device (Android system device, IOS device, USB modems and 3G routers).

Support all D-link customers in middle east countries in English or Arabic that need help to configure and fix problems in D-link products such as :
- Routers ( DSL & Broadband fiber or Broadband 3G )
- Switches
- Access points
- IP Camera