Mohammed Ahmed Sayed Mohamed

As a history graduate with a strong passion for education, I remain deeply committed to continuous learning and skill development. My interest in expanding my expertise led me to explore the customer service field in general, and the airline industry in specific, where I focused on enhancing my ability to address diverse customer inquiries by learning additional languages and gaining hands-on experience across various domains. This journey also provided valuable exposure to sales, further broadening my skill set and professional capabilities.

Below are few of the main skills that I aim to maintain:

• Deliver exceptional customer service across phone, email, and chat, resolving inquiries, addressing concerns, and guiding customers through booking processes with patience and professionalism.
• Expertly manage last-minute changes, unexpected challenges, and complex customer complaints, ensuring seamless travel experiences.
• Provide in-depth travel expertise, advising on destinations, attractions, local customs, and tailored travel solutions to meet customer needs.
• Build strong customer relationships, exceeding expectations and fostering loyalty through personalized service and cross-selling initiatives (e.g., holiday packages, loyalty programs).
• Achieve key performance indicators (KPIs) for customer satisfaction, service quality, and sales targets while maintaining accurate documentation and follow-up.
• Collaborate with teams to enhance productivity, flexibility, and customer satisfaction, supported by continuous professional development through training and workshops.

• Typing Speed: Fast
• Marital Status: Single