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Mohammed Ashraf
Customer Service Representative
Sohag,SHG
Summary
Dynamic customer service professional with a proven track record at Talabat.com, excelling in conflict resolution and enhancing customer loyalty. Skilled in customer relationship management software and detail-oriented data management, I effectively address concerns and foster positive interactions, ensuring high levels of satisfaction and repeat business.
Overview
16
16
years of professional experience
1
1
Certification
1
1
Language
Work History
Customer Service Representative
Talabat.com
05.2015 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Receptionist
Hilton Sharks Bay Resort
01.2010 - 06.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Accountant & Translator
El Marwa Company for Importing and Trading
12.2009 - 01.2011
Receptionist
Concorde Hotel
03.2009 - 12.2009
Education
Bachelor of Arts - Egyptology
Suhag University
Sohag 04.2001 -
Skills
Customer relations
Proficient in resolving disputes
Customer relationship management software
Detail-oriented data management
Additional Information
Working under pressure
Flexible to work in rotational shifts
Long experience in listening to customer issue and solving it according to company rules
Very good at showing empathy and sympathy to customers
Certification
Be choler
Interests
Timeline
Customer Service Representative
Talabat.com
05.2015 - Current
Receptionist
Hilton Sharks Bay Resort
01.2010 - 06.2014
Accountant & Translator
El Marwa Company for Importing and Trading
12.2009 - 01.2011
Receptionist
Concorde Hotel
03.2009 - 12.2009
Bachelor of Arts - Egyptology
Suhag University
04.2001 -
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