Mohammed Aziz Jahjah
Makkah
Summary
Dynamic Hotel Operations Manager with over four years of experience in hotel operations and a solid foundation in Management Information Systems. Expertise in leveraging advanced hotel systems and analyzing operational data to drive performance improvements, elevate service quality, and ensure exceptional customer satisfaction. Recognized for adaptability and resourcefulness, complemented by strong interpersonal skills and a positive attitude. Proficient in hospitality management principles, operational oversight, and team leadership, dedicated to enhancing guest experiences while optimizing operational efficiency.
Overview
3
3
years of professional experience
Work History
Hotel Manager
Manarat Al Misk Hotel
09.2024 - Current
- Overseeing all daily hotel operations and managing a team of 8-12 employees
- Managing 70-100 guests daily during peak seasons
- Handling reservations using hotel management systems to ensure data accuracy
- Preparing and analyzing operational reports to support decision-making
- Enhancing customer experience and improving guest satisfaction
- Managing high-pressure periods such as Ramadan and Hajj seasons efficiently
- Improved hotel ratings on Google and Booking platforms, increasing customer satisfaction by up to 20%
- Reduced operational complaints by approximately 25%
- Improved team performance and overall operational efficiency
Operations Supervisor
Safeer Al Misk Hotel
11.2023 - 07.2024
- Supervising front desk operations and managing check-in/check-out processes
- Monitoring reservations and ensuring accuracy of data
- Handling guest complaints professionally and efficiently
- Coordinating between departments to ensure smooth workflow
- Improved service quality and reduced complaints by up to 20%
- Maintained operational stability during high-demand periods
Front Desk Agent
Wahat Al Misk Hotel
09.2023 - 11.2023
- Managing daily reservations and ensuring accuracy
- Providing excellent customer service and handling inquiries
- Achieved rapid promotion due to strong performance
- Enhanced guest experience through fast and efficient service
- Managed guest check-in and check-out processes, ensuring seamless arrival and departure experiences.
- Assisted in coordinating room assignments based on guest preferences and availability for optimal customer satisfaction.
Education
Bachelor's Degree - Management Information Systems
Delta Higher Institute For Computers
Al Mansurah, Egypt08-2018
Skills
- Guest relations management
- Guest relations management
- Guest relations management
- Guest relations management
- Guest relations management
- Guest relations management
- Guest relations management
- Guest relations management
- Guest relations management
- Guest relations management
- Guest relations management
- Guest relations management
- Guest relations management
Accomplishments
- Successfully managed operations during 4 Ramadan seasons
- Worked efficiently during 3 Hajj seasons under high pressure
- Contributed to improving hotel ratings on Google and Booking
- Enhanced customer satisfaction and overall guest experience
Additional Information
Strong experience in managing peak seasons (Ramadan & Hajj), Ability to make quick decisions under pressure, Continuous professional development mindset
Supporting Skills Experience
Selling mobile devices and accessories with direct customer interaction, Achieving sales targets and developing strong persuasion skills, Designing promotional content on Facebook, Contributing to customer attraction and engagement, Managing a small t-shirt printing business, Handling customers and order execution
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Hotel Manager
Manarat Al Misk Hotel
09.2024 - Current
Operations Supervisor
Safeer Al Misk Hotel
11.2023 - 07.2024
Front Desk Agent
Wahat Al Misk Hotel
09.2023 - 11.2023
Bachelor's Degree - Management Information Systems
Delta Higher Institute For Computers