Mohammed El-Dessoky
Mechatronics Engineer
South Sinai,South Sinai
Summary
Flexible Technical Support Engineer with 3 years of experience helping clients maintain smooth operations. Expertise in Technical systems. Commended for rapidly and effectively resolving downtime and efficiently integrating new solutions.
Overview
7
7
Certifications
8
8
years of post-secondary education
5
5
years of professional experience
Work History
Technical Support Engineer
Telecom Egypt
South Sinai, Tur Sinai
01.2019 - Current
- Responsibilities Handling technical problems for internet, Mobile systems and branch storage system.
- Developed technical designs for customers, consultants.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Identified issues, analyzed information and provided solutions to problems.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Received and processed stock into inventory management system.
- Served customers in friendly, efficient manner following outlined steps of service.
Instrumentations Engineer
Metito
Tur Sinai
08.2018 - 05.2019
- Planned or developed applications or modifications for electronic properties used in components, products or systems to improve technical performance.
- Completed calculations and design simulations to assess power needs and choose optimal components.
- Monitoring PLC & SCADA operations and field instruments diagnostics and debugging for Endress+Hauser and Samsung.
- Oversaw complete life cycle of design, from initial concepts through production support.
Low Voltage Engineer
Maamoon Establishment for Electrical Engineering
Cairo
08.2017 - 08.2018
- Administered both energized and de-energized testing on multi-design change packages.
- Performed in-depth electrical acceptance testing of completed hardware, including continuity and high-potential isolation testing.
- Identified specific cables, connectors, fuses, circuit breakers and other electrical devices required for installation of monitoring systems and weapons detection systems.
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Evaluated installed electrical equipment and systems to isolate faults and implement corrective actions.
Customer Service Agent
Otlob
Cairo
08.2016 - 08.2017
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Provided primary customer support to internal and external customers in fast-paced environment.
Education
Bachelor of Mechatronics Engineering - Mechatronics
University Higher Technological Institute
10th Of Ramadan 01.2008 - 01.2016
Mid-High School El-Ahram Language School
Tur SinaiSkills
Driver License Private licenseSoftware skills:
Solidworks
Arduino C programmingMicro C programmingProteus
Excel Power Query and Pivot Tables
Excel Data Cleaning and Visualizations
PostgresSQLKeyboarding skills
Analytical skills
Customer Complaint Resolution
Troubleshooting Technical Issues
System Configuration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
NI LabVIEW
Quote
Try not to become a man of success. Rather become a man of value.
Albert Einstein
Timeline
AmigosCode Relational Database and SQL Essentials
02-2021
RATATYPE typing certificate
02-2021
Udacity Data Analysis Track
01-2021
Tera Courses Advanced Excel
12-2020
Technical Support Engineer
Telecom Egypt
01.2019 - Current
Instrumentations Engineer
Metito
08.2018 - 05.2019
CISCO IT Essentials
12-2017
CISCO Get Connected Course
12-2017
Low Voltage Engineer
Maamoon Establishment for Electrical Engineering
08.2017 - 08.2018
Customer Service Agent
Otlob
08.2016 - 08.2017
NI LabVIEW
08-2015
Bachelor of Mechatronics Engineering - Mechatronics
University Higher Technological Institute
01.2008 - 01.2016
Mid-High School El-Ahram Language School