Mohammed El-Dessoky
Mechatronics Engineer
South Sinai,South Sinai
Summary
Flexible Technical Support Engineer with 3 years of experience helping clients maintain smooth operations. Expertise in Technical systems. Commended for rapidly and effectively resolving downtime and efficiently integrating new solutions.
Overview
7
7
Certifications
8
8
years of post-secondary education
5
5
years of professional experience
Work History
Technical Support Engineer
Telecom Egypt
South Sinai, Tur Sinai
01.2019 - Current
- Responsibilities Handling technical problems for internet, Mobile systems and branch storage system.
- Developed technical designs for customers, consultants.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Identified issues, analyzed information and provided solutions to problems.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Received and processed stock into inventory management system.
- Served customers in friendly, efficient manner following outlined steps of service.
Instrumentations Engineer
Metito
Tur Sinai
08.2018 - 05.2019
- Planned or developed applications or modifications for electronic properties used in components, products or systems to improve technical performance.
- Completed calculations and design simulations to assess power needs and choose optimal components.
- Monitoring PLC & SCADA operations and field instruments diagnostics and debugging for Endress+Hauser and Samsung.
- Oversaw complete life cycle of design, from initial concepts through production support.
Low Voltage Engineer
Maamoon Establishment for Electrical Engineering
Cairo
08.2017 - 08.2018
- Administered both energized and de-energized testing on multi-design change packages.
- Performed in-depth electrical acceptance testing of completed hardware, including continuity and high-potential isolation testing.
- Identified specific cables, connectors, fuses, circuit breakers and other electrical devices required for installation of monitoring systems and weapons detection systems.
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Evaluated installed electrical equipment and systems to isolate faults and implement corrective actions.
Customer Service Agent
Otlob
Cairo
08.2016 - 08.2017
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Provided primary customer support to internal and external customers in fast-paced environment.
Education
Bachelor of Mechatronics Engineering - Mechatronics
University Higher Technological Institute
10th Of Ramadan 01.2008 - 01.2016
Mid-High School El-Ahram Language School
Tur SinaiSkills
Driver License Private licenseundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
NI LabVIEW
Quote
Try not to become a man of success. Rather become a man of value.
Albert Einstein
Timeline
AmigosCode Relational Database and SQL Essentials
02-2021
RATATYPE typing certificate
02-2021
Udacity Data Analysis Track
01-2021
Tera Courses Advanced Excel
12-2020
Technical Support Engineer
Telecom Egypt
01.2019 - Current
Instrumentations Engineer
Metito
08.2018 - 05.2019
CISCO IT Essentials
12-2017
CISCO Get Connected Course
12-2017
Low Voltage Engineer
Maamoon Establishment for Electrical Engineering
08.2017 - 08.2018
Customer Service Agent
Otlob
08.2016 - 08.2017
NI LabVIEW
08-2015
Bachelor of Mechatronics Engineering - Mechatronics
University Higher Technological Institute
01.2008 - 01.2016
Mid-High School El-Ahram Language School
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