Mohammed El-Qady
Giza,GZ
Summary
Dynamic startup founder with a proven track record at Sharara.me, excelling in strategic planning and contract negotiation. Expert in customer relationship management, I successfully launched innovative products and built strong partnerships, driving significant business growth. Adept at leading teams and fostering a results-oriented culture, I thrive in fast-paced environments.
Entrepreneurial professional offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivating leader with proven success managing cross-functional teams.
Innovative startup founder with experience in building businesses from ground up. Skilled at identifying market opportunities, creating business models and leading cross-functional teams to achieve business goals. Strong strategic planning skills combined with ability to execute, resulting in successful product launches and increased market share in previous ventures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Startup Founder
Sharara.me
Giza, Cairo
04.2024 - Current
- Created a website and social media presence to promote the startup.
- Developed and implemented strategic business plans to guide the startup from conception to operational success.
- Negotiated and closed deals with suppliers, clients, and other key stakeholders to optimize operational efficiency.
- Provided oversight on product development initiatives from concept to completion.
- Designed and launched innovative products and services, ensuring they meet market needs and customer satisfaction.
- Actively participated in industry events, conferences, and networking opportunities to enhance brand visibility and business growth.
- Established and maintained strategic partnerships with key industry players to enhance business growth and development.
- Negotiated contracts with vendors for resources needed for the startup.
- Hired, trained and mentored sales and marketing staff dedicated to employing Google AdWords, Google Analytics, and other SEO techniques and metrics sources.
- Implemented processes to ensure compliance with applicable laws and regulations.
- Analyzed industry trends to assess current competitive landscape and identify new opportunities.
- Managed social media accounts and campaigns.
- Recommended policy changes to improve marketing tactics and strategies.
- Worked with management team to oversee and monitor marketing strategy.
- Built relationships with influencers in the industry for increased visibility.
- Interviewed and hired talented individuals to add value to marketing team.
- Prepared marketing campaign budgets with finance personnel.
- Generated ideas to increase sales through creative promotions.
- Utilized strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints.
Director of Video Production
Over 200 Client Success
Giza, CA
04.2016 - Current
- Edited raw footage into finished videos using Adobe Premiere Pro software.
- Operated remote control devices such as jibs, cranes, and dollies in order to capture dynamic shots while on location.
- Implemented stabilization tools like gimbals and dollies to achieve smooth motion shots.
- Followed scripts and directors' cues to execute precise camera movements during filming.
- Operated video equipment and effects generators to meet fast-paced production demands.
- Developed creative concepts for video production projects and pitched them to clients.
- Maintained an up-to-date knowledge base regarding industry best practices.
- Planned shoots, scheduled talent and oversaw set up for filming.
- Organized meetings with clients to discuss project requirements.
- Ensured that all equipment was properly maintained and ready for use at shoots.
- Identified resources needed to complete tasks, resolved issues with personnel and maintained deliverable estimates.
- Set and administered budgets alongside leadership staff.
- Managed filming budget throughout project to reduce spending.
- Collaborated with advertisers and programmatic buyers to manage video production needs for diverse audiences.
- Proactively identified and solved complex problems impacting producers and project direction.
- Created budgets for each project based on estimated costs of labor and materials.
- Pitched ideas, developed concepts and produced online content to develop brand content.
- Improved productivity initiatives by effectively managing budgets and accounts and coordinating itinerary and schedules.
Team Leader, Sales Operations
Concentrix
Smart Village , CA
01.2018 - 08.2021
- Collaborated with cross-functional teams on product development initiatives.
- Evaluated data from surveys to determine customer satisfaction levels.
- Started as an agent then started getting new opportunities, Subject Matter Expert, a Quality Assurance Specialist, Sale's Coach, And finally delegation on the third team operating on the floor. Maintaining great performance.
- Determining new opportunities within the client's Calibrations.
- Maintaining great rapport within the organization, Internal and external.
- Developed methods for tracking progress against goals set by management.
- Analyzed data to identify trends in customer behavior and preferences.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Provided technical support when necessary to resolve system issues or errors.
- Monitored staff performance and provided feedback on areas of improvement.
- Created and maintained documentation on sales processes, policies and training materials and assisted with onboarding new talent.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached team members on best practices for achieving success in their roles.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Sales integration and developments plans.
- Ensuring customers satisfaction and screening & Auditing team members.
- Organized training sessions for new employees on operational procedures.
- Liaised with finance and sales management teams to develop sales incentive programs and compensation planning to increase sales productivity.
Education
Bachelor of Laws - Law
Cairo University
Cairo, Giza.12-2024
Skills
- Legal research
- Contract negotiation
- Regulatory compliance
- Customer relationship management
- Project management
- Strategic planning
- Team leadership
- Multitasking
- Growth mindset
- Written communication
- Analytical thinking
- Interpersonal communication
- Product roadmaps
- Results orientation
Languages
English
First Language
Arabic
Upper Intermediate (B2)
B2
Certification
- Google Digital Marketing and E-Commerce Certificate
- GDPR
- Emotional Intelligence (EQ) Certificate
- HubSpot Sales Software Certification
- ISO 9001:2015 Internal Auditor Training
- Effective Communication in the Workplace
Accomplishments
Consistently Exceeded KPIs: Maintained top performance in all client-required metrics, including customer satisfaction (CSAT), average handle time (AHT), and sales conversion, exceeding monthly goals by an average of 15-30%.
Top 3 Team Ranking: Led a high-performing team that ranked 3rd out of 30 teams on the operations floor, overseeing over 400 agents in total.
Sales Leadership: Drove significant growth in upselling and cross-selling, with my team exceeding monthly sales targets by up to 25%, contributing directly to AT&T revenue streams.
Affiliations
Passionate biker with a love for the open road and mechanics.
Skilled French horn player
Known as a supportive and good-hearted friend, fostering strong team spirit and empathy in the workplace.
Skateboarding
Reading
References
References available upon request.
Timeline
Startup Founder
Sharara.me
04.2024 - Current
Team Leader, Sales Operations
Concentrix
01.2018 - 08.2021
Director of Video Production
Over 200 Client Success
04.2016 - Current
Bachelor of Laws - Law
Cairo University
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