MOHAMMED ESSAM AHMED
Senior Retail Sales Supervisor
Haram
Summary
Hardworking and reliable pharmacist focused on going above and beyond to support team and serve customers. Trained in pharmacy management and offering top-notch customer service abilities. Motivated to continue to learn and grow as a professional pharmacist.
Overview
13
13
years of professional experience
19
19
years of post-secondary education
Work History
Retail Sales Supervisor
Ghaya Pharmacies Group
02.2024 - 04.2025
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Supported colleagues in their professional development through regular coaching sessions aimed at improving skills related to customer interaction.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Ensured compliance with all company policies and procedures, including those related to safety, health, and workplace conduct.
- Increased sales by offering advice on purchases and promoting additional products.
Warehouse Licensing Manager
United Company Of Pharmacists
08.2022 - 01.2024
- Contributed to the overall success of the company by consistently meeting and exceeding licensing revenue targets.
- Streamlined licensing processes by implementing efficient tracking systems and database management techniques.
- Managed relationships with licensors and licensees, ensuring timely communication and contract compliance.
- Developed comprehensive licensing strategies to optimize product placement and maximize profitability.
- Coordinated legal review of contracts, working closely with internal legal counsel to mitigate risks associated with licensing agreements.
- Spearheaded efforts to resolve disputes between parties involved in licensing agreements, minimizing potential conflicts.
- Evaluated potential risks associated with proposed licensing deals by conducting thorough due diligence research.
Regulatory Affairs Associate
ELITE GROUP FOR PHARMACY BUSINESS SUPPORT
04.2020 - Current
- Provide high quality, balanced and timely information to requests for medical information from both internal and external customers.
- Maintain a database of Medical Information requests and responses.
- Develop and maintain current knowledge of products and disease states.
- Maintain references and other Medical Information resources.
- Receive and initially process product complaints; forward information to the Quality Assurance Manager.
- Prepare and conduct training for Sales and Marketing on company products.
- Review promotional material for adherence to advertising regulations and guidelines, and medical accuracy.
- Process adverse event information from clinical trials and spontaneous reports including clinical data entry into the electronic database.
- Ensure data accuracy, clinically valid case assessment, regulatory reporting status assessment, and follow-up is completed on pharmacovigilance cases.
- Report adverse events to the appropriate Regulatory Authorities, and clinical study personnel according to regulations and standard operating procedures.
- Maintain a log, compliance information and filing system for all pharmacovigilance cases.
- Provide pharmacovigilance training to internal staff, and external partners, as required.
- Actively participate in departmental and various cross-functional project teams that may include Regulatory, Sales and Marketing, and Medical Affairs.
- Participate in personal development and training sessions.
- Prioritized project-related tasks to efficiently complete essential tasks.
- Performed and documented quality control checks to maintain compliance with company initiatives.
- Worked with governance committees to make and evaluate plans.
PHARMACY MANAGER
OTEAFY PHARMACY (BETTER HEALTH GROUP)
04.2018 - Current
- Overseeing sales assistants, cashiers, shelf stockers, and other pharmacy employees.
- Preparing drugs and executing prescription orders for collection or delivery.
- Ordering pharmacy supplies and controlling the inventory on a daily basis.
- Enforcing best practice protocols when storing prescription drugs and controlled substances.
- Verifying prescription details with the healthcare specialists who prescribed them, when required.
- Advising customers about the recommended use, dosage, and possible side-effects of medication.
RETAIL PHARMACY MANAGER
NAHDI MEDICAL COMPANY
06.2017 - 04.2018
- Coordinated on-call responsibilities for pharmacy department and ensured reliable coverage.
- Recommended strategies to improve operating procedures and better serve customers.
- Helped prepare and administer pharmacy department budgets to keep operations profitable and on-track against forecasted goals.
- Directed activities of pharmacy department, including scheduling work activities of pharmacy staff to consistently meet patients' needs.
- Counseled customers on medication use to prevent interactions and provide optimal protection.
- Checked team activities regularly to verify compliance with accreditation, legal, and safety requirements.
- Monitored, evaluated, and supervised effectiveness of patient care delivered by pharmacy staff to continuously improve service delivery and standards.
- Reviewed clinical staff's documentation on pharmacy care plans and reviewed available data to accurately assess strategies for home care patients.
PHARMACIST-IN-CHARGE
NAHDI MEDICAL COMPANY
04.2013 - 06.2017
- Enforced all regulatory compliance surrounding medication storage and dispensing.
- Planned, monitored, and evaluated medication programs and regimens.
- Inspected pharmacy equipment to assess preventive maintenance needs and complete periodic calibrations.
- Directed pharmacy department workflow, allocating labor and resources to meet demand.
- Monitored pharmacy care plan documentation for home care patients based on evaluation of monitoring data.
- Dispensed medications prescribed by physicians and health practitioners and educated patients about proper medication usage and side effects.
- Developed and mentored staff through on-boarding, training and development opportunities, and performance management processes.
PHARMACIST
SAIF CHAIN OF PHARMACIES
01.2012 - 01.2013
- Verified filled prescriptions for accuracy using quality assurance policies and procedures.
- Taught individuals how to correctly use and store different medications for optimal shelf life and safety.
- Followed strict requirements in tracking and distribution of controlled substances.
- Clarified prescribed medications, dosages, refills, and interactions to suggest alternatives and answer questions.
TRAINEE
GSK
06.2012 - 10.2012
- Followed and observed skilled professionals at work to acquire new knowledge and abilities.
Education
MBA - Global Business Management
Eslsca Univeristy
Cairo, Egypt 04.2001 - 03.2020
BACHELOR OF PHARMACY - PHARMACEUTICAL
University of tanta
Skills
- Quality assurance monitoring
- Develop detailed technical documentation
- Data collection and analysis
- Facilitate audit support
- Skilled in multitasking
- Strategic project planning
Quality assurance processes
Knowledge of ISO compliance
Product labeling compliance
Proficient in electronic documentation
Compliance risk assessment
Timeline
Retail Sales Supervisor
Ghaya Pharmacies Group
02.2024 - 04.2025
Warehouse Licensing Manager
United Company Of Pharmacists
08.2022 - 01.2024
Regulatory Affairs Associate
ELITE GROUP FOR PHARMACY BUSINESS SUPPORT
04.2020 - Current
PHARMACY MANAGER
OTEAFY PHARMACY (BETTER HEALTH GROUP)
04.2018 - Current
RETAIL PHARMACY MANAGER
NAHDI MEDICAL COMPANY
06.2017 - 04.2018
PHARMACIST-IN-CHARGE
NAHDI MEDICAL COMPANY
04.2013 - 06.2017
TRAINEE
GSK
06.2012 - 10.2012
PHARMACIST
SAIF CHAIN OF PHARMACIES
01.2012 - 01.2013
MBA - Global Business Management
Eslsca Univeristy
04.2001 - 03.2020
BACHELOR OF PHARMACY - PHARMACEUTICAL
University of tanta
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