Mahmoud Galal Mahmoud
Menoufia
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Restaurant Manager
TOMA RESTAURANT
08.2018 - 03.2024
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Managed staff schedules and maintained adequate coverage for all shifts.
Restaurant Manager
AL BAIK CHICKEN RESTURANTS
02.2015 - 07.2018
- To ensure high standards of customer service is delivered by the entire team to both internal and external customers and maintaining regular contacts with all customers
- To monitor all the areas of the restaurant’s operations through delegation and planning
- Monthly sales and cost analysis of the restaurant
- Training for the staff, sales increase, budget achievement and incentive programs
- Achieving the monthly sales forecast & controlling of expenses.
Area Manager
shawaya house Company
02.2010 - 12.2013
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Collaborated with sales teams to create effective strategies that drove revenue growth consistently over time.
- Analyzed market trends to inform decision-making processes regarding product offerings and pricing strategies.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Oversaw budget planning, strategy development, community outreach for organization.
- Developed and implemented strategies to improve customer service and increase sales.
- Modeled best practices for sales and customer service.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Generated financial and operational reports to assist management with business strategy.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Supervisor
Kuwait Food Company Americana
01.2003 - 01.2008
- Managing stuff
- Labor scheduling
- Handling customer complains
- Follow up all crew filesKUJY5
- Training for the new staff.
Education
Skills
- Staff Management
- Recruitment
- Customer Engagement
- Menu development
- Schedule Coordination
- Operations Management
- Kitchen equipment operation and maintenance
- Complaint resolution
- Food Service Background
- Point of Sale (POS) system operation
- Team Management
- Staff Scheduling
- Customer loyalty
- Shift Management
- Quality Control
- Payroll Administration
- Money Handling
- Problem-solving abilities
- Safe Food Handling
- Cost controls
- Customer Service
- Inventory Management
- Team building
- Supply Ordering and Management
Military Service
finished
Personal Information
- Age: 43
- Place of Birth: Egypt
- Height: 1.74 Meter
- Passport Number: a01172978
- Gender: Male
- Nationality: Egyptian
- Marital Status: Married
- Religion: Muslim
Passport Issued On
12/01/2010
Driver License
2020, KSA
Hobbies and Interests
Internet Browsing, Football and Reading
Timeline
Restaurant Manager
TOMA RESTAURANT
08.2018 - 03.2024
Restaurant Manager
AL BAIK CHICKEN RESTURANTS
02.2015 - 07.2018
Area Manager
shawaya house Company
02.2010 - 12.2013
Supervisor
Kuwait Food Company Americana
01.2003 - 01.2008
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