Mohammed Hemdan

HSBC General - Egypt, Qatar, Bahrain, Kuwait, Algeria and Lebanon (total of 651,449 SqFt NIS)

• Assist the client with the development of the country property budgets and forecasts in accordance with the financial timetable.
• Responsible for achievement of the agreed financial targets for the account; revenue and expenses targets.
• Work closely with the client on potential cost savings
• Work very closely with the client on achieving the country sustainability targets including the CNZ target.
• Enhanced all safety procedures for the Confined Space works
• Managed to successfully plan and completed annual maintenance program for the Critical Facilities of both Main Buildings under full building shutdown in 24 hours using around 150 technician and engineer from different vendors, and it’s become role model for other countries to apply.
• Successfully managed three tenders for Hard services, soft services and catering.
• Successfully managed all faced crises such as Raining flood and COVID-19 pandemic.
• Fully managing Small Project Concept as part of IFM contract, which involves branch’s full refurbishments, full asset replacement (HVAC, Fire alarms, furniture, MEP panels, UPS replacements…etc)
• Handling all adding new branches and closing old branches.
• Manage all risks in country and move it form High risk to low risk.

Nile Project - Egypt's HQ Full Renovation

• Fully involved in the HQ Full Renovation (Nile Project) from the design stage until hand over, the renovation including 10 floors, basement and roof.
• Support various client-specific programs such as technology launches, trainings, and user experience initiatives.
• Coordinate with Project Team for HOTO as per Schedule received from Project
• Participating in all meetings related to the project.
• Check and confirm O & M Manuals submitted by Sub Contractors
• Receive and Check all Documents related to the project like Warranty certificates, Installation’s certificate, Commission Certificates, OEM Escalation Matrix etc from the OEM and Project contractor as applicable.
• Following the Nile project contractors with the recommended vendor from HSBC-JLL side .
• Following the project progress on site with JLL MDP team and Nile Project Contractors.
• Following the project design and advise with the best for FM operation and modifying with the consultant the design.
• Co-ordinate for any construction works between Nile Project contractor and Building FM team.
• Reviewing all EHS procedures for all construction works on site.
• Reviewing Construction works documents from FM perspective.
• Reviewing WAF (Work authorization forum) and verifying all contractors work from FM respective.
• Coordinate and Witness Testing and commissioning of all Assets

British Petroleum Account

• Fully responsible on the mobilization of JLL and the start of Managing Agent until become principle within the agreed time frame in the region (Egypt, Dubai, Abu Dhabi and Oman)
• Inspect all sites and prepare full due diligence for every office.
• Prepare full asset list for every office including assessment for every asset.
• Prepare RFP for every services within the agreed scope.
• Participate in tender process for selecting the proper vendors for the assigned scope (Hard Services, Soft Services, Catering, Mail Room and Gym)
• Prepare the required Organization chart for the account.
• Arrange interview for all positions.
• Participate in all client’s meetings related to the on boarding.
• Help and assist the client in moving the potential employees from his org chart to fulfill the equal positions within JLL
• Support the client in the potential cost study for the new model of the operation by providing ideas and solution on where we can save cost.

• I am fully responsible of managing and supervising the day to day operation (Soft Services) in all projects under LEEDS FM management.

• Conducting monthly Meetings with all clients to follow up on the running operation  Consistent close follow up with the clients to guarantee his maximum satisfaction Conduct and arrange site’s survey and new project’s cost.

• Assisting in putting the future company strategy and targeted clients.

• Worked flexible hours across night, weekend, and holiday shifts.
• Applied effective time management techniques to meet tight deadlines.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Managed time efficiently in order to complete all tasks within deadlines.
• Developed strong organizational and communication skills through coursework and volunteer activities.

• Manage the full day to day operation of the hotel setting up selling strategy, ensuring brand standards are adhered to, Guest's satisfactions monitoring, Revenues and expenses daily monitoring, Conduct monthly business focus as well as credit and expenses meeting, Working on a master plan project, Review team performance quarterly and Ensure team accommodation is well maintained and clean.

• Maintain healthy contact with the owning company business development, customer service, building relationships, staffing & talent development to achieve predefined growth, revenue & profitability targets.

• In charge of overall activities of Front Office, Housekeeping, Laundry, Revenue and Recreation.

• Comprehensive departmental meetings to monitor the presentation of standards, staff performance quality, staff turnover, achieved training programs, guest comments percentages, action plans, and P&L analysis