Mohammed Magdy Fouad

Work History

Project Manager

Ministry of Health and Population

1 2021 - Current

Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Planned, designed, and scheduled phases for large projects.
Identified plans and resources required to meet project goals and objectives.
Monitored project performance to identify areas of improvement and make adjustments.
Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Established effective communication among team members for enhanced collaboration and successful project completion.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Achieved project deadlines by coordinating with contractors to manage performance.
Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
Developed and initiated projects, managed costs, and monitored performance.
Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Provided detailed project status updates to stakeholders and executive management.
Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Developed and implemented strategic project plans to meet business objectives.
Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Prepared and submitted project invoices for review and approval.
Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
Negotiated and managed third-party contracts related to project deliverables.
Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
Drafted project reports to identify successful outcomes, insights and future recommendations.
Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
Coordinated material procurement and required services for projects within budget requirements.
Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry sector throughout each stage of the project life cycle.
Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
Managed projects from procurement to commission.
Monitored project progress, identified risks and took corrective action as needed.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Developed and implemented project plans and budgets to ensure successful execution.
Analyzed project performance data to identify areas of improvement.
Reported regularly to managers on project budget, progress, and technical problems.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Maintained open communication by presenting regular updates on project status to customers.
Verified quality of deliverables and conformance to specifications before submitting to clients.
Recruited and oversaw personnel to achieve performance and quality targets.
Sourced, vetted and managed vendors needed to accomplish project goals.
Facilitated workshops to collect project requirements and user feedback.

Head of Information Centers Department

Egyptian ambulance organization

12.2008 - 03.2021

Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Worked well in a team setting, providing support and guidance.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked effectively in fast-paced environments.
Worked flexible hours across night, weekend, and holiday shifts.
Demonstrated respect, friendliness and willingness to help wherever needed.
Strengthened communication skills through regular interactions with others.
Paid attention to detail while completing assignments.
Adaptable and proficient in learning new concepts quickly and efficiently.
Organized and detail-oriented with a strong work ethic.
Learned and adapted quickly to new technology and software applications.
Resolved problems, improved operations and provided exceptional service.
Proved successful working within tight deadlines and a fast-paced environment.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Technical Support

Express Computer Services

01.2006 - 08.2008

Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
Mentored junior members of the team on best practices in issue resolution techniques.
Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
Updated and maintained current customer support database.
Explained technical information in clear terms to promote better understanding for non-technical users.
Streamlined support processes for increased efficiency and reduced response times.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Documented faults and bugs for referral to development staff for use in updates.
Performed root cause analysis of reported issues to enact corrections.
Provided guidance on installing and integrating new hardware components and software to remote clients.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
Supported global customers across diverse industries while adapting quickly to evolving technologies.
Earned recognition from management for consistently delivering exceptional service quality.
Maintained response times to support business continuity.
Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
Consistently met or exceeded performance metrics, contributing to overall team success.
Built long-lasting relationships with key accounts through consistent delivery of outstanding technical support and service.
Proactively identified opportunities for process improvements, enhancing overall support quality and client satisfaction.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Partnered with engineering teams to communicate customer feedback on product features and usability, driving continuous improvement initiatives.
Assisted in the development of new support tools, streamlining issue resolution processes across the organization.
Delivered high-quality training sessions to new hires, fostering a strong understanding of company products and services.
Collaborated with cross-functional teams to develop solutions for recurring technical problems.
Met with team personnel to share details of discovered issues and recurrent custom complaints.
Communicated with stakeholders to share critical technical information and deliver project updates.
Researched new tactics to better hone responses and shorten remediation times.
Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
Served as primary point of contact for support relating to owned solutions and products.
Suggested software and hardware modifications to reduce lag time and improve overall speed.
Delivered Tier-3 support and SME input to internal and external customers.
Prevented potential system disruptions by conducting regular maintenance checks on client equipment and software installations.
Traveled with sales engineers on customer site visits to respond to specific technical questions.
Gathered trend data from customer calls and interactions.
Designed tailored engineering solutions for customers based upon key requirements.
Contributed to sales efforts by providing pre-sales technical consultations, addressing prospective client concerns regarding product functionality and compatibility.
Contributed to whitepapers, blogs and videos for marketing, sales and training.
Diagnosed and troubleshot hardware, software and network issues.
Monitored system performance to identify potential issues.
Installed and configured operating systems and applications.
Responded to customer inquiries and provided technical assistance over phone and in person.
Researched and identified solutions to technical problems.
Installed, configured and maintained computer systems and network connections.
Configured hardware, devices, and software to set up work stations for employees.
Tested new software and hardware prior to deployment.
Patched software and installed new versions to eliminate security problems and protect data.
Created user accounts and assigned permissions.
Configured and tested new software and hardware.
Generated reports to track performance and analyze trends.
Assisted in development of system security protocols.
Helped streamline repair processes and update procedures for support action consistency.
Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Offered assistance in implementing and developing training programs.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Maintained servers and systems to keep networks fully operational during peak periods.
Developed and implemented preventive maintenance procedures.
Removed malware, ransomware, and other threats from laptops and desktop systems.

Summary

Overview

Work History

Project Manager

Head of Information Centers Department

Technical Support

Education

Diploma in Data Analysis -

Skills

Accomplishments

Languages

References

Software

Certification

Work Availability

Work Preference

Work Type

Work Location

Important To Me

Interests

Websites

Timeline

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