Mohammed Magdy Fouad
Project Manager
Giza
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
focused and skilled Project Manager adept at planning, directing, and maintaining continuous operations across various departments. Experienced in managing national projects and presidential initiatives for the digital transformation system within the Ministry of Health and Population in accordance with quality standards. Utilizes a creative and analytical approach to project management, drawing on extensive experience in risk management and crisis management rooms for continuous improvement. Proficient in identifying or anticipating problems and providing appropriate solutions. Excels in mentoring, training, and empowering the team to excel in performance.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
9
9
Certificates
Work History
Project Manager
Ministry of Health and Population
1 2021 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Developed and initiated projects, managed costs, and monitored performance.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Provided detailed project status updates to stakeholders and executive management.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Developed and implemented strategic project plans to meet business objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared and submitted project invoices for review and approval.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Negotiated and managed third-party contracts related to project deliverables.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Coordinated material procurement and required services for projects within budget requirements.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
- Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry sector throughout each stage of the project life cycle.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Managed projects from procurement to commission.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
- Reported regularly to managers on project budget, progress, and technical problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Facilitated workshops to collect project requirements and user feedback.
Head of Information Centers Department
Egyptian ambulance organization
12.2008 - 03.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Technical Support
Express Computer Services
01.2006 - 08.2008
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Updated and maintained current customer support database.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Streamlined support processes for increased efficiency and reduced response times.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented faults and bugs for referral to development staff for use in updates.
- Performed root cause analysis of reported issues to enact corrections.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Supported global customers across diverse industries while adapting quickly to evolving technologies.
- Earned recognition from management for consistently delivering exceptional service quality.
- Maintained response times to support business continuity.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Built long-lasting relationships with key accounts through consistent delivery of outstanding technical support and service.
- Proactively identified opportunities for process improvements, enhancing overall support quality and client satisfaction.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Partnered with engineering teams to communicate customer feedback on product features and usability, driving continuous improvement initiatives.
- Assisted in the development of new support tools, streamlining issue resolution processes across the organization.
- Delivered high-quality training sessions to new hires, fostering a strong understanding of company products and services.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Researched new tactics to better hone responses and shorten remediation times.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Served as primary point of contact for support relating to owned solutions and products.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Delivered Tier-3 support and SME input to internal and external customers.
- Prevented potential system disruptions by conducting regular maintenance checks on client equipment and software installations.
- Traveled with sales engineers on customer site visits to respond to specific technical questions.
- Gathered trend data from customer calls and interactions.
- Designed tailored engineering solutions for customers based upon key requirements.
- Contributed to sales efforts by providing pre-sales technical consultations, addressing prospective client concerns regarding product functionality and compatibility.
- Contributed to whitepapers, blogs and videos for marketing, sales and training.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Tested new software and hardware prior to deployment.
- Patched software and installed new versions to eliminate security problems and protect data.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Assisted in development of system security protocols.
- Helped streamline repair processes and update procedures for support action consistency.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Offered assistance in implementing and developing training programs.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
04.2005 - 04.2008
Diploma in Data Analysis -
01.2024 - 04.2024
03.2024
Skills
Project Management
Project Planning
Project planning and development
Project tracking
Strategic Planning
Work flow planning
Technical Support
Document Management
Data Analysis
Scope Management
Root Cause Analysis
Presentations
Staff Management
Business Analysis
Project scope analysis
Team Leadership
Accomplishments
- National Project for Patient Waiting Lists.
- 100 Million Health website.
- Premarital Screening Initiative.
- National Drug Observatory.
- Opioid Substitution Therapy.
- The Cancer Initiative.
- Cardiac Catheterization System.
- Cochlear Implant Follow-up System.
- Care Egypt System.
- Ministry of Health Services Portal.
- Muscular Dystrophy System.
- System for Licensing and Coding Non-Governmental Medical Facilities.
- Creating the visual identity for the Care Egypt System.
- Preparing and designing the annual reports for the Waiting Lists System for the past five years until now.
- Preparing and designing the annual reports for the Ministry of Health Services Portal System for the past three years until now.
- Preparing and designing the consultation booklet for the Premarital Screening Initiative and printing more than 2 million copies to date.
Languages
English (Good in spoken & written)
Arabic (Native Language)
References
Dr.Akram Samy, 01004491866, eng.akram19@gmail.com, Assistant Minister of Health / IT
Software
Microsoft Offices
Microsoft Project
Trello
Canva (for 2D model design)
Adobe Photoshop
Adobe Illustrator
Adobe InDesign
Figma
Adobe After Effects
Adobe Premiere Pro
Adobe Audition
Certification
Microsoft Access Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Part TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursInterests
Listening to music
Football
The cinema
Graphics design
Timeline
CAIRO UNIVERSITY - Diploma in Data Analysis,
01.2024 - 04.2024
Certificate from Udemy in After Effects
04-2020
Internal Training on ERP
10-2019
MCSA and MCSE Courses
09-2018
Internal Course in SharePoint
11-2010
Internal Course in Fleet Management System
01-2010
Internal Course in Training of Trainers (TOT)
02-2009
Head of Information Centers Department - Egyptian ambulance organization
12.2008 - 03.2021
Certificate of Experience in Software Maintenance
09-2008
Networking Fundamentals
05-2008
Microsoft Access Certification
01-2008
Technical Support - Express Computer Services
01.2006 - 08.2008
FUTURE ACADEMY - ,
04.2005 - 04.2008
Project Manager - Ministry of Health and Population
1 2021 - Current
Digital Transformation Diploma - ,