Mohammed Shaker
Senior Key Account Manager
Riyadh
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Senior Key Account Manager
SIGMA EMEA
Cairo, Cairo Governorate
1 2024 - Current
- Manage a portfolio of key accounts in the Gulf & Middle east region to achieve long-term success generating 3 Million USD Revenues per year on various services
- Develop positive relationships with clients
- Act as the point of contact and handle customers' individual needs
- Generate new business using existing and potential customer networks
- Resolve conflicts and provide solutions to customers in a timely manner
- Supervise account representatives to ensure sales increase
- Report on the status of accounts and transactions
- Set and track sales account targets, aligned with company objectives
- Monitor sales metrics (e.g
- Quarterly sales results and annual forecasts)
- Suggest actions to improve sales performance and identify opportunities for growth.
Outsourcing Manager
SIGMA EMEA
03.2022 - 12.2023
- Managing the active outsourcing accounts
- Acting as a focal point of contact for the clients
- Preparing and reviewing the costing for the new outsourcing opportunities
- Preparing and reviewing the outsourcing contracts
- Support in screening candidates to fulfill the outsourcing requests
- Manage and coordinate hiring new staff in accordance with clients needs
- Organizing interviews for candidates as requested by the client
- Monitoring employee utilization, workload, and overtime hours
- Mitigating resource concerns by reallocating resources, adjusting goals, or assigning additional staff
- Visiting clients to build and develop relationships
- Getting Clients approval to start invoicing cycle
- Support in issuing the invoices for the recruitment and outsourcing services
- Performing the follow up till the invoices collection
- Internal focal point for all outsourcing reports
- Building skill matrix for all outsourced employees
- Assigning available staff to projects based on their skills and experience
- Build relations with our outsourced employees
- Preparing monthly report of the active vacancies and their status
- Main repository for all outsourced candidates with proper tracking for all POs
- Supporting sales to close their annual target
- Assisting with HR processes, such as payroll administration, compensation and benefit plans, and staff training
- Collaborating on resource management with internal departments
- Documenting processes and maintaining records
- Keeping informed on labor laws and trends in resource management.
Service Delivery Manager - Managed Head
Minds Outsourcing
12.2017 - 03.2021
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g
- Quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed.
Senior Human Resources Generalist
Mobile Doctors International
11.2016 - 10.2017
HR Officer
Innovations Group UAE
02.2015 - 01.2016
HR Specialist
infasME
04.2014 - 01.2015
- Finding the best talents to fit in the organization
- Handling the recruitment process from contacting the candidate, interviewing & selecting and handling the hiring process
- Outsourcing new hires for Dubai
- Conducting the orientation with the new employees
- Assisting in the design and implementation of the organization's policies & procedures
- Collecting training needs from all departments, preparing the budget, and handling the training preparation till execution
- Handling medical insurance.
HR specialist & project coordinator
Mobillink
09.2012 - 04.2014
- Performance evaluation
- Handling exit formalities with employees from resignations & trying to retain them to the exit interview
- Social insurance issues (Form1-Form6-Form2)
- Handling the investigations for the incidents & violations that happen on site or in the office
- Collecting training needs from all departments, preparing the budget, and handling the training preparation till execution according to ISO procedures
- Employee problems & relations
- Handling & budgeting mobile lines for staff, and applying cost deduction if needed
- Selection & interviewing
- ISO Audit preparations
- Assigned as a project coordinator with Ericsson for a field maintenance project.
Education
Diploma - Human Resources Management/Personnel Administration, General
Arab Academy For Science, Technology And Maritime Transport
01.2013 - 04.2014
Bachelor of Science - Information system
Helwan University Cairo
Cairo 01.2005 - 04.2009
Skills
Key Account Management
Key Account Acquisition & Retention
Key Account Growth
Account Planning
Bidding
Team Leadership
Operations Management
Customer Relationship Management (CRM)
Negotiation
Sales management
Sales Techniques
Certification
General AI Mastery Toolbox: Master
Languages
Arabic
Native language
English
Proficient
C2
Arabic
Proficient
C2
Software
AI Tools
Sales CRM
Microsoft Tools
Timeline
Outsourcing Manager
SIGMA EMEA
03.2022 - 12.2023
Service Delivery Manager - Managed Head
Minds Outsourcing
12.2017 - 03.2021
Senior Human Resources Generalist
Mobile Doctors International
11.2016 - 10.2017
HR Officer
Innovations Group UAE
02.2015 - 01.2016
HR Specialist
infasME
04.2014 - 01.2015
Diploma - Human Resources Management/Personnel Administration, General
Arab Academy For Science, Technology And Maritime Transport
01.2013 - 04.2014
HR specialist & project coordinator
Mobillink
09.2012 - 04.2014
Bachelor of Science - Information system
Helwan University Cairo
01.2005 - 04.2009
Senior Key Account Manager
SIGMA EMEA
1 2024 - Current
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