IT Intern
dBK Pharma S.A.E.
Al Obour
08.2024 - 09.2024
- Diagnosed network connectivity issues to enhance internal network performance.
- Configured routers and switches for stable network operations.
- Resolved connectivity problems for internal users through IP address configuration and hardware troubleshooting.
- Installed and configured essential software across departments, ensuring functionality.
- Managed software updates, patching, and licensing for various applications.
- Collaborated with IT support to address technical issues, including hardware and software malfunctions.
- Conducted routine system maintenance by monitoring server logs and performance metrics.
- Assisted in internal audits to verify antivirus compliance and implemented cybersecurity protocols.
- Prepared IT procedure documentation, encompassing troubleshooting guidelines and software installation instructions to assist non-technical staff in using software applications effectively.
