Windows
MOHAMMED TAWFIK
IT Specialist
Summary
At Egyptair Airlines Co. Operations Building, I excelled as an IT Technical Support Specialist, significantly enhancing system performance and user satisfaction through expert troubleshooting and proactive maintenance. My collaboration with teams to implement IT solutions and my adept use of remote support tools demonstrate a strong blend of technical proficiency in system configuration and a commitment to efficient problem-solving.
Overview
16
16
years of professional experience
7
7
Certifications
2
2
Languages
Work History
IT Technical Support Specialist
Egyptair Airlines Co. Operations Building
05.2009 - Current
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Enhanced system performance by identifying and resolving technical issues promptly.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Streamlined IT processes for increased efficiency and reduced downtime.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Assisted in the selection and deployment of enterprise-wide applications that met business requirements while minimizing cost and complexity.
- Contributed to the development of an internal training program for new IT Technical Support Specialists, enhancing team proficiency levels across various technologies.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Implemented security measures to protect sensitive data and prevent unauthorized access or breaches.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Researched and identified solutions to technical problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
- Generated reports to track performance and analyze trends.
- Assisted in development of system security protocols.
- Offered assistance in implementing and developing training programs.
Education
Associate of Arts - Public Relations And Media
Faculty of Art And Media
Ain Shames Universtry 04.2001 -
Skills
Operating system support
Software
Mac OS
Apple iOS
Android
Linux
Certification
IT Troubleshooting
Timeline
IT Troubleshooting
11-2024
Create a plan with Ai
05-2024
Digital marketing
12-2023
N+
04-2023
A+
10-2019
Customer service
05-2019
Team building
03-2019
IT Technical Support Specialist
Egyptair Airlines Co. Operations Building
05.2009 - Current
Associate of Arts - Public Relations And Media
Faculty of Art And Media
04.2001 -
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