Mohammed Ahmed Mohammed Kandeel

• Clinic protocols are streamlined, increasing patient satisfaction and enhancing care delivery.
• Preventive measures for common women's health issues are implemented through routine checkups and timely interventions.
• Patient-centered care is prioritized by listening to concerns, addressing questions accurately, and involving patients in their treatment plans.
• Continuously updating clinical knowledge by attending conferences, workshops, and seminars, ensuring adherence to best practices in obstetrics and gynecology.
• Enhancing diagnostic accuracy with thorough patient evaluations and comprehensive medical histories.
• Developing Strong Referral Networks, with other specialties related to patient conditions and concerns.
• Reducing risk of maternal complications by identifying potential issues early in pregnancy and implementing appropriate interventions.
• Keeping detailed records of patient treatments and needs throughout medical processes.

• Preparing for GAHAR accreditation and participating in the evaluation visit, the hospital has successfully achieved accreditation.
• Improved operational performance by identifying specific areas for enhancement and implementing effective improvement strategies.
• Improving the medical records department by appointing necessary staff, establishing effective policies and standards, training employees, and ensuring their implementation.
• Enhancing the documentation of medical files by training and motivating the medical team, while collaborating with the medical records department.
• Effectively managing multidisciplinary teams, fostering collaboration between various healthcare professionals for optimal patient care.
• Oversaw and developed clinical departments through training and evaluating staff.
• Successfully implemented a healthcare program focused on care quality, medical education, and patient satisfaction.
• Developed customized care plans in collaboration with hospital staff and families to assess and address individual needs.
• Performed regular inspection rounds to identify areas for improvement and eliminate hazards to ensure compliance with hospital regulations, policies, and procedures for staff, patients, and visitors

• Managed the situation effectively during the unexpected generator stoppage caused by a power outage, ensuring all cases in various hospital departments remained stable and repairing the generator in record time
• Immediately reviewed the generator maintenance record, accurately identify the problem, repair it, and perform comprehensive maintenance on the generator. Contract with a major company for maintenance and repairs, and provide staff training with strict follow-up and inspections.
• Review and update various maintenance and safety records and policies.
• Review and update the hospital's emergency plan, ensuring that all staff are trained accordingly.
• Trained employees in essential job functions.
• Performed regular performance evaluations for team members, identifying areas for improvement and recommending suitable action plans.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Mentored and supported junior staff members to apply best practices and follow procedures.
• Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Defined clear targets and objectives and communicated to other team members.
• Managed escalated patient issues with diplomacy, ensuring satisfactory solutions while preserving long-term relationships.
• Enhanced customer satisfaction by swiftly addressing and resolving patient concerns and complaints.
  

• Enhancing and enforcing standards for quality control, infection control, safety, and occupational health.
• Improved operational performance by identifying areas for enhancement using KPIs and developing and implementing strategies for improvement.
• raising the hospital incom by increasing number of cases flowing to hospital as a result of:

* Achieved high satisfaction rates among doctors, patients, and visitors by conducting surveys, examining complaints and feedback, analyzing them thoroughly, and resolving issues promptly.

* Developed and added new services unavailable in the hospital by signing joint cooperation agreements with institutions like the Damnhour Cardiac Center and the Almostakbale Radiology Center.

* Improved the efficiency of outpatient clinics by introducing new specialties and partnering with renowned doctors to provide comprehensive coverage in all areas of expertise.

* Contracted with the General Authority for Health Insurance to receive ICU, NICU, and surgical cases, along with laboratory cases.

* Signed contracts with new organizations, institutions, and insurance companies.

• Established the medical records department by appointing essential staff, setting effective practices and policies, training employees, and ensuring their implementation.
• Enhanced the documentation of medical files by training and motivating the medical team, along with follow-up from the medical records department.
• Assessed all hospital equipment and maintenance records, as well as the implementation of a new system for tracking and recording faults and repairs accurately.
• Enhanced patient outcomes and the delivery of care through better clinical quality processes.
• Ensured effective communication between department heads and medical staff by attending board meetings and synchronizing interdepartmental functions.

• Maintained up-to-date knowledge on latest medical advancements in order to provide evidence-based care to patients.
• Prevented complications by closely monitoring high-risk pregnancies involving gestational diabetes, preeclampsia, or other chronic illnesses that may impact maternal-fetal wellbeing.
• Educated patients on family planning options, empowering them to make informed decisions about their reproductive health.

• Organized the office, built a team, established work policies and controls, and utilized quality control tools and KPIs.
• Reviewed and enhanced the billing, pricing, and claims system.
• Developed an electronic Universal Claims Adjustment Form (U-CAF) along with an integrated electronic claims system.
• Reviewed all rejected claims, analyzed each one, and identified the reasons for their rejection.
• Conduct a daily review of all new admissions to verify their insurance coverage, selecting only those with valid insurance.
• Established strong relationships and built trust with major insurance companies.
• The goal is to achieve the lowest percentage of U-Caf and claims rejections, reached in a few months.
• Increased monthly income from about 30000 SR to over 1000000 SR within a few months through medical insurance alone.
• Enhanced and reinforced efforts on accident claims.
• Organized awareness campaigns to educate patients about the advantages of utilizing the medical insurance system.
• Launched awareness campaigns for medical staff on the benefits of the hospital's insurance system and proposed plans for their involvement to top management for approval.
• To improve patient and family satisfaction, we implemented recommendations that increased patient flow and retention. This was achieved through proactive policies, enhanced medical services, and a range of integrated services adhering to high-quality standards.

• Utilized diagnostic tools such as ultrasound imaging to accurately assess fetal development and maternal health status throughout pregnancy.
• Experienced in infertility, gynecology and obstetrics clinics, laparoscopic surgeries, vaginal surgeries, intervention surgeries, and managing high-risk pregnancies.

• Coordinated consultants and specialists, created their schedules and vacation plans, and addressed any issues related to them.
• Created a supportive work environment by addressing employee scheduling concerns with empathy and timeliness.
• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Collaborated with the manager and supervisor to plan and coordinate production schedules.
• Proactively identified scheduling issues and developed quick solutions to enhance efficiency.

• Established quality standards for the department and ensuring their implementation.
• Established policies and procedures related to the department and ensured they are up to date.
• Prepared for and participated in departmental meetings and hospital committees.
• Trained medical personnel on the quality system and monitored their implementation.
• Collected and prepared all necessary data and documentation for SABAHI accreditation.
• Prepared for JCI accreditation.
• Collected and analyzed data to initiate improvements aimed at increasing security and performance.
• Assisted with quality control audits.
• Recorded findings from the inspection process and collaborated with the quality team to implement corrective actions.
• Successfully achieved accreditation for the hospital through the SABAHI Program and the JCI Program

• Improved risk identification processes for early detection and mitigation of potential threats.
• Reviewed all cases of mortality and morbidity, performed root cause analyses (RCA), and reported findings with corrective actions.
• Analyzed occurrence variance reports (OVRs) and sentinel event reports, examining patient files to identify errors for correction and prevention.
• Trained employees on best practices in risk management, empowering them to make informed decisions about potential risks.
• Conducted regular reviews of existing policies and procedures to ensure their continued effectiveness in achieving organizational goals related to risk mitigation.

• Organized the work of residents by creating rosters and vacation plans, while addressing any issues that arose.
• Improved patient outcomes and care delivery by enhancing clinical quality processes.
• Implemented continuous process improvement strategies to strengthen case management, programs, and clinical management.
• Fostered a positive work environment by promptly addressing resident scheduling concerns with empathy.
• Developed strong working relationships with management and the executive team through effective scheduling and communication skills.
• Collaborated with the manager and supervisor to plan and coordinate production schedules.

• Improved the conference attendee experience by carefully coordinating logistics and event schedules.
• Created detailed post-event reports that analyzed performance metrics to support continuous improvement strategies.
• Managed budgets effectively to optimize resource allocation while maintaining high event standards.
• Collaborated with marketing teams to promote conferences across various channels, which increased attendance rates and overall visibility.
• Evaluated post-conference data to identify areas for improvement and implemented changes for future events.
• Examples with reference documents:

- Academic activities 2007\4312 and 2007\4322

- Symposium on Up-to-Date Late Obstetric Hemorrhage, 2007\4841

- Academic activities 2009\7442, 2009\8862, and 2009\8869

- Symposium on Abnormal Uterine Bleeding, 2010\14362 - Symposium on Hypertensive Disorders in Pregnancy, 2010\11786

• Participated in all departmental activities, hospital programs, and events, performing most surgeries under supervision and independently.
• Contributed to quality improvement initiatives within the department, enhancing overall patient care standards.

• Improved team efficiency by streamlining processes and implementing effective management strategies.
• Identified areas for improvement across various departments and reported to the medical director and quality department, collaborating on strategic initiatives to address performance and resource gaps.
• Improved patient satisfaction through active listening, resolving complaints, and submitting detailed reports with recommendations to the medical director to prevent future issues.
• Additionally, enhanced employee performance by providing regular feedback and offering training opportunities.

• Monitored patient vitals.
• Supported senior physicians during rounds by taking notes, updating records, and facilitating communication between team members.
• Took basic patient information and recorded vital signs pre-appointments.
• Collaborated with doctors to give treatment and diagnose disease.
• Diagnosed and treated patients suffering from chronic conditions.
• Conducted physical examinations for periodic health assessments, ensuring accurate evaluation of overall health status for each patient.