Mohammed Fathi Shalaby
Senior Retail Risk Analyst
Tanta ,Gaharabia
Summary
Experienced Retail Risk analyst with over nine years of experience in National Bank Of Egypt. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Successful at reviewing suspicious activities and uncovering fraud. Experienced in meticulously and methodically assessing merchant portfolio batches each day. Excellent reporting and documentation skills.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Retail Risk Analyst
National Bank Of Egypt
Tanta, Tanta
01.2017 - Current
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Developed and controlled execution of reporting and analytics for multiple operations departments.
- Built and harmonized operations reports for team leaders, senior managers and executives, supervising automation of reports and data sources to eliminate errors.
- Analyzed portfolios and identified risk factors, facilitating reduction of delinquencies on new volumes and recommending risk-adverse underwriting strategies.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation across area.
- Instituted contingency plans, ensuring business continuity through cross-training, documentation and data backups.
- Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.
Customer Service Representative
National Bank Of Egypt
Alsanta, Alsanta
01.2015 - 12.2016
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
- Organized and removed online banking files no longer in use.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
Universal Teller
National Bank Of Egypt
Alsanta, Alsanta
02.2013 - 12.2014
- Maintained teller drawer to perform bank transactions.
- Organized, stocked and maintained teller window area.
- Promoted products or services to each customer to consistently achieve sales targets.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Processed quarterly vault and ATM audits with zero error rate.
Updating Clients Information Specialist
National Bank Of Egypt
Alsanta, Alsanta
02.2010 - 02.2012
- Developed informational documents such as brochures, flyers and fact sheets.
- Contact Customers to update their information and get a fresh copy of their Identification Number.
- Fill a forum of each customer with a fresh data and take a soft copy of it.
- I raised the updating percentage in the branch i work from 22% in 2010 to 92% in 2012.
Freelance Translator
N/A
Tanta
01.2009 - 05.2010
- Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
- Replicated flow, style and overall meaning of original texts.
- Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts.
- Applied cultural understanding to discern specific meanings beyond literal written words.
Education
MBA - Banking And Financial Support Services
AAMBFS
Cairo, Egypt 02.2021 - 08.2022
CMA Part 2 - Certified Management Accountant
American University In Egypt
Cairo 10.2010 - 06.2011
Licentiate Degree of Arts And Education - English
Faculty Of Education
Tanta University 09.2006 - 06.2009
Skills
Risk evaluations
Training Programs
Data Visuallizing-Advanced : Planned : Online
Living into your Strategic Plan : planned : Online
Problem Solving : 12/2021 : Online
Coaching Skills : 11/2021 : Online
Negotiation Skills : 10/2021 : Online
Stress Management : 10/2021 : Online
ORM Polices Awareness : 3/2021 : Online
Competencies Framework : 2/2021 :Online
Accounts Confidentiality : 2/2021 : Online
Non-Performing Retail Loans : 12/2019 : NBE Faisal Training Center
Anti Money Laundry : 12/2018: Online
Introduction For Compliance : 12/2018 : Online
Anti Fraud of currencies and documents :09/2018 : 4 Day : EBI Mohandesen
Oracle Performance E-Learning : 12/2017 : Online
Credit and Operational Risk for Retail Banking :12/2017 : 4 Day : New Cairo Training Center
Information Security Awareness :11/2017: 1 Day : Online
Getting Things Done : 10/2017 : 2 Day : New Cairo Training Center
Retail Risk I-Flex : 02/2017 : 1 Day : South Tower
Civil Defense : 01/2015 : 6 Day
Mutual Funds : 12/2014:1 Day : NBE Mansoura Training Center
Business Continuity Management :11/2014 :1 Day : NBE Mansoura Training Center
Cheques Anti-Fraud : 05/2014 : 1 Day : NBE Mansoura Training Center
Information security awareness sessions :02/2014 : 1 Day : NBE Mansoura Training Center
OLM : 11/2013 : 1 Day : NBE Mansoura Training Center
Information Security Awareness : 11/2013 : 1 Day : NBE Mansoura Training Center
Induction Program For Tellers : 9/2013 : 25 Day : NBE Cairo Dar
Timeline
MBA - Banking And Financial Support Services
AAMBFS
02.2021 - 08.2022
Retail Risk Analyst
National Bank Of Egypt
01.2017 - Current
Customer Service Representative
National Bank Of Egypt
01.2015 - 12.2016
Universal Teller
National Bank Of Egypt
02.2013 - 12.2014
CMA Part 2 - Certified Management Accountant
American University In Egypt
10.2010 - 06.2011
Updating Clients Information Specialist
National Bank Of Egypt
02.2010 - 02.2012
Freelance Translator
N/A
01.2009 - 05.2010
Licentiate Degree of Arts And Education - English
Faculty Of Education
09.2006 - 06.2009
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