Hi, I’m
Mohammed Hatem Aid
System Integrator, MEA ISI
Cairo
Summary
Experienced Integration Manager with over 20 years of expertise in Border Control, Identity Management, and Multi-Biometrics solutions. Demonstrated leadership in system integration, hardware/software compatibility, and project management. Fluent in Arabic and English, with a strong track record of exceeding expectations in annual reviews for 10 years. Awarded Best Integrator for three consecutive years (2017-2019). Proficient in a wide range of technical tools and software essential for integration and project management.
Overview
24
years of professional experience
Work History
IDEMIA ISI
Integration Manager, MEA ISI
01.2024 - Current
Job overview
- Collaborated with stakeholders to identify integration needs, developing tailored strategies for successful implementation.
- Supported continuous improvement initiatives by conducting post-mortem analyses on completed integration projects to identify areas for growth and development.
- Enhanced system efficiency by streamlining processes and integrating various platforms.
- Facilitated clear communication among project teams, resulting in better collaboration and smoother workflows during complex integrations.
- Implemented robust security protocols to safeguard sensitive information during system integrations, reducing risk exposure.
- Leaded Integration for national and regional projects.
- Optimized performance by identifying and resolving system bottlenecks through thorough analysis and testing.
- Spearheaded change management initiatives to minimize disruption during transitions between systems or software upgrades.
- Reduced downtime during integrations by implementing comprehensive contingency plans and backup procedures.
IDEMIA
Platform Integration Manager
02.2020 - 01.2024
Job overview
- Manage integration team resources to meet business and project demands
- Drive technical standards and change management processes
- Lead and direct requirements and architecture process areas
- Analyze existing procedures to improve development and quality
- Ensure project milestones are met and budgets adhered to
- Support the development of the Technical Support Team and knowledge transfer.
- Evaluated emerging technologies to stay current with industry trends, ensuring continuous improvement of integration practices.
- Optimized performance by identifying and resolving system bottlenecks through thorough analysis and testing.
- Conducted regular audits of integrated systems to monitor performance metrics, making adjustments as needed for optimal results.
- Created detailed documentation outlining best practices for system integrations, providing a valuable resource for future projects.
- Implemented robust security protocols to safeguard sensitive information during system integrations, reducing risk exposure.
- Leveraged automation tools to streamline repetitive tasks, increasing productivity levels within the integration team.
- Collaborated with stakeholders to identify integration needs, developing tailored strategies for successful implementation.
IDEMIA
Integration Lead
01.2019 - 02.2020
Job overview
- Managed day-to-day integration activities and team performance
- Established and followed technical standards and procedures
- Directed resources to meet project demands.
- Championed change management initiatives to support smooth transitions during major integration efforts, minimizing disruptions to daily operations.
- Negotiated contracts with third-party vendors for specialized services required during integration projects, securing favorable terms that benefited the organization financially.
- Streamlined workflows by automating repetitive tasks through custom-built tools, freeing up time for value-added activities within the team.
- Facilitated cross-functional collaboration between departments during integration efforts, fostering a unified approach towards achieving business objectives.
- Reduced operating costs by identifying inefficiencies and implementing process improvements within the integration teams.
- Managed cross-functional teams to ensure timely delivery of complex integration projects while maintaining high-quality standards.
- Spearheaded the harmonization of disparate data sources during mergers, enabling accurate reporting and decision-making across business units.
- Reviewed current market trends and competitor analysis data, crafting strategic recommendations for future growth opportunities involving integrations or acquisitions.
IDEMIA
Senior System Engineer
03.2013 - 12.2018
Job overview
- Led the installation, configuration, and tuning of solutions
- Provided documentation, knowledge transfer, and training
- Responsible for technical aspects of project implementation.
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Reduced downtime for critical systems by proactively identifying potential issues and conducting preventative maintenance.
- Identified software issues and handled troubleshooting to resolve quickly.
- Mentored junior engineers, fostering a culture of continuous learning and professional growth within the team.
- Managed large-scale projects, ensuring timely completion within budgetary constraints while maintaining quality standards.
- Developed and maintained comprehensive documentation for all systems, ensuring easy reference for future maintenance and troubleshooting tasks.
- Analyzed security logs to determine and alleviate network threats.
- Maximized system availability through development and testing of contingency plans.
3M Cogent
Technical Support Manager
01.2007 - 03.2014
Job overview
- Managed technical support for biometric solutions (Cogent Systems)
- Participated in national and international AFIS and biometric projects.
- Developed and implemented training initiatives for customer.
- Improved customer relationships through proactive communication and follow-ups on resolved issues.
- Optimized scheduling for 24/7 support coverage, ensuring customer needs were met around the clock.
- Analyzed support trends to identify opportunities for product enhancements or additional training resources.
- Supported new product launches through seamless integration of new technologies into existing support frameworks.
- Collaborated with cross-functional teams to identify and resolve systemic product issues.
Agilent Technologies
IT & Technical Support Manager
01.2006 - 01.2007
Job overview
- Managed IT and technical support services
- Provided maintenance support, troubleshooting, and IT infrastructure management.
- Managed escalation procedures to ensure high-priority issues were addressed promptly and effectively.
- Fostered an environment of continuous improvement through active solicitation of feedback from both customers and internal staff members.
- Improved customer relationships through proactive communication and follow-ups on resolved issues.
Siemens
Information Technology Support Specialist
01.2004 - 01.2006
Job overview
- Provided IT support services in Riyadh, KSA
- Troubleshooting and support for IT systems.
Motorola Solutions
IT Engineer
05.2001 - 01.2004
Job overview
- Managed IT assets and support services in Cairo, Egypt
- Led the IT support team in handling hardware and software troubleshooting.
Education
October 6 UniversityGiza, Egypt
Bachelor of Science from Computer Engineering
05.2001
Skills
Arabic, English (Native Proficiency)
undefinedNotable Projects
- Egyptian CSI Criminal and Civilian AFIS
- Venezuelan Elections
- Immigration System (Heathrow Airport)
- National Egyptian ID
- Egyptian Presidential Elections (2014, 2018, 2023)
- E-Gates Electronic Biometric Border Control Gates (Cairo Airport)
- Immigration Blacklist System
- New Hurghada Airport Border Control System
- Safaga Port Border Control System
- Egyptian E-VISA System
- Kenyan General Elections (2017)
- Benin Elections
- Dutch MOI Tablet Enrollment System
- Guinea - ALIMA - Ebola Campaign System
- Argentina - PBA - MorphoTablet Device Management Suite
- Endorsements Collection for Egypt 2018 Presidential Elections
- Attendance Registration for Local & Abroad Voters for Egypt 2018 Presidential Elections
- Egyptian Parliament Elections (2015, 2020)
- Leaded Integration & Implementation for Sharm El Sheikh Airport Border Control System (BCVI)
- Leaded Integration & Implementation for Rafah Land Port Border Control System (BCVI)
- Leaded Integration & Implementation for Taba Land Port Border Control System (BCVI)
- Leaded Integration & Implementation for Hurghada Land Port Border Control System (BCVI)
- Leaded Integration & Implementation for Egyptian eResidency System (BCVI)
- Leaded Integration & Implementation for Egyptian eVisa System (BCVI)
- Leaded Integration for Cote d'Ivoire Presidential Elections (2024)
- Leads Integration for Nigerian ID System Upgrade and OSIA Integration for Biometric Systems (2024)
- Moroccan AFIS National Project (Casablanca, Morocco)
- Algerian National ID System (Algiers, Algeria)
- Andorra AFIS (Andorra la Vella, Andorra)
- Belgium Immigration System (Brussels, Belgium)
Certifications & Trainings
- INSPIRE - IDEMIA Management Development Program, INSEAD, 02/2024 - 07/2024
Certificate Link: https://certificate.insead.edu/581e1bcd-b8ee-497e-a792-dab6ba2c67ba
- E-Gate Installation, Kaba, Germany (2014)
- Linux, Application Servers, Load Balancing, Monitoring & Reporting Servers, Morpho, France (2013)
- Advanced AFIS System Support & Administration, 3M Cogent Systems, Austria (2009)
- Fingerprints, Iris and Facial Recognition Basic Concepts, 3M Cogent Systems, USA (2008)
- PCs and Laptops Hardware Maintenance Training, Fujitsu Siemens, Germany (2004)
Awards & Recognitions
- Best Integrator Award: 2017, 2018, 2019 by IDEMIA
- Exceeded Expectations in Annual Reviews: 10 years at IDEMIA
References
Available upon request
Timeline
Integration Manager, MEA ISI
IDEMIA ISI
01.2024 - Current
Platform Integration Manager
IDEMIA
02.2020 - 01.2024
Integration Lead
IDEMIA
01.2019 - 02.2020
Senior System Engineer
IDEMIA
03.2013 - 12.2018
Technical Support Manager
3M Cogent
01.2007 - 03.2014
IT & Technical Support Manager
Agilent Technologies
01.2006 - 01.2007
Information Technology Support Specialist
Siemens
01.2004 - 01.2006
IT Engineer
Motorola Solutions
05.2001 - 01.2004
October 6 University
Bachelor of Science from Computer Engineering
05.2001
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