Summary
Overview
Work History
Education
Skills
Timeline
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Mohanad Mamdouh

Team Leader
Cairo

Summary

Dynamic Team Leader at Concentrix with a proven track record in enhancing team productivity and customer satisfaction. Skilled in mentoring and problem-solving, I developed targeted coaching strategies that improved individual performance and fostered collaboration. Successfully implemented quality improvement initiatives, resulting in a significant boost in service standards and team morale.

Overview

4
4
years of professional experience

Work History

Team Leader

Concentrix
03.2023 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Assisted in recruitment to build team of top performers.

PAL

Concentrix
03.2025 - 07.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.

Sales Specialist

Concentrix
08.2021 - 02.2023
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Increased sales revenue by developing and implementing strategic sales plans.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
  • Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
  • Developed custom proposals for high-value prospects, successfully closing major deals.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.

Education

Bachelors Construction Engineering - Construction Engineering

Port-Said University
Port-Said
04.2001 -

Skills

    Team supervision

    Teamwork and collaboration

    Work planning

    Team motivation

    Problem-solving

    Mentoring

    Quality improvement

    Documentation and reporting

    People management

Timeline

PAL

Concentrix
03.2025 - 07.2025

Team Leader

Concentrix
03.2023 - Current

Sales Specialist

Concentrix
08.2021 - 02.2023

Bachelors Construction Engineering - Construction Engineering

Port-Said University
04.2001 -

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Mohanad MamdouhTeam Leader