Experienced Call Center Representative with experience at Banque Misr. Specialized in handling customer inquiries, providing account assistance (credit, debit, prepaid cards, certificates of deposit, time deposits, loans), and resolving customer issues to ensure satisfaction. Proficient in using banking systems to perform transactions and manage client requests efficiently.
I am seeking to leverage my customer service skills and banking experience in a dynamic environment to contribute to team success and customer satisfaction.
Empathy and patience
Negotiation skills
Time management skills
Problem-solving skills
Data Entry
Customer communications
Multitasking