Summary
Overview
Work History
Education
Skills
Timeline
Generic
MOHANED ALI SHAWKY

MOHANED ALI SHAWKY

Call Center Representative At Banque Misr
6th of October city

Summary

Experienced Call Center Representative with experience at Banque Misr. Specialized in handling customer inquiries, providing account assistance (credit, debit, prepaid cards, certificates of deposit, time deposits, loans), and resolving customer issues to ensure satisfaction. Proficient in using banking systems to perform transactions and manage client requests efficiently.

I am seeking to leverage my customer service skills and banking experience in a dynamic environment to contribute to team success and customer satisfaction.

Overview

1
1
year of professional experience

Work History

Accountant

Ingaz for Printing Services Company
3 2022 - 4 2023
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Supported audits by providing necessary documentation and reports.

Accountant

ETM Group Company
06.2023 - 08.2023
  • Used advanced software to prepare documents, reports, and presentations.
  • Transactions and maintained accurate records of company accounts.
  • Prepared financial statements, balance sheets, and monthly/annual reports.
  • Assisted in budget planning, cost analysis, and financial forecasting.
  • Reconciled bank statements and ensured accurate financial data entry.
  • Supported audits by providing necessary documentation and reports.

Financial Manager

ETM Group Company
08.2023 - 11.2023
  • Analyzed budgets, financial reports and projections for accurate reporting of financial standing.
  • Drafted reports for leadership for use in strategic planning and decision making.
  • Increased financial efficiency by streamlining budget processes and implementing cost-saving measures.
  • Reduced outstanding accounts receivable balances by consistently following up on overdue payments and negotiating payment plans with clients.

Inbound Call Center Representative

Global Professional Services At Banque Misr
11.2023 - Current
  • Demonstrated strong problem-solving skills by resolving customer issues during first call.
  • Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.

Education

Bachelor's Degree Of Accounting - Accounting

HIGHER INSTITUTE OF MANAGEMENT SCIENCE
04.2001 -

Skills

    Empathy and patience

    Negotiation skills

    Time management skills

    Problem-solving skills

    Data Entry

    Customer communications

    Multitasking

Timeline

Inbound Call Center Representative

Global Professional Services At Banque Misr
11.2023 - Current

Financial Manager

ETM Group Company
08.2023 - 11.2023

Accountant

ETM Group Company
06.2023 - 08.2023

Bachelor's Degree Of Accounting - Accounting

HIGHER INSTITUTE OF MANAGEMENT SCIENCE
04.2001 -

Accountant

Ingaz for Printing Services Company
3 2022 - 4 2023
MOHANED ALI SHAWKYCall Center Representative At Banque Misr