Mohsen Sayed

• Developed short-term goals aligned with long-term strategic objectives to drive organizational growth and sustainability.
• Mentored and coached team members, fostering a collaborative environment that encouraged innovation and continuous learning.
• Enhanced supply chain management through meticulous planning, forecasting, and inventory control.
• Streamlined global operations by implementing cost-effective strategies and efficient processes.
• Leveraged data analytics to identify trends, inform decision-making, and drive operational improvements.
• Spearheaded efforts to secure new business opportunities while maintaining existing client relationships through exceptional service delivery standards.
• Reduced operational costs for increased profitability with strategic procurement and vendor negotiations.
• Managed an international team of professionals, fostering a high-performance culture and promoting professional growth.
• Provided regular feedback on employee performance, offering guidance and support for professional growth opportunities when needed.
• Implemented targeted marketing campaigns that resulted in increased foot traffic into the facility.
• Handled budgeting responsibilities including forecasting expenditures allocating resources accordingly.
• Coordinated staffing schedules, balancing both employee needs and business demands to maintain optimal coverage during peak hours.
• Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.

Created clear and effective policies governing all aspects of employee work and interaction with customers.

• Developed quality employees within call center to take over leadership positions.
• Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
• Determined quality assurance benchmarks and set standards for improvement.
• Established and oversaw performance targets for call center associates.
• Implemented innovative service strategies to improve customer experience and engagement.
• Scheduled call center staff to meet operational needs whilst remaining under budget.
• Improved average hold times, resolution rates and satisfaction scores through staff development.
• Analyzed customer feedback to identify improvement opportunities and develop action plans.
• Resolved escalated customer issues promptly and professionally to maintain satisfaction.
• Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
• Led daily team meetings to review performance, set targets and motivate staff.
• Trained and guided team members to maintain high productivity and performance metrics.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Mitigated business risks by working closely with staff members and assessing performance.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Assisted in recruiting, hiring and training of team members.
• Reduced operational risks while organizing data to forecast performance trends.
• Implemented business strategies, increasing revenue and effectively targeting new markets.

• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Created customer support strategies to increase customer retention.
• Maintained and managed customer files and databases.
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Launched quality assurance practices for each phase of development
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Demonstrated professional and polished demeanor with positive, upbeat and friendly personality and supported calling work during times of peak contact volume.
• Supervised and tracked phone and email activity using various contact center applications and software tools.
• Directed, guided, coached and mentored team of 33 agents and surpassed individual and corporate goals.
• Developed and executed contact strategies and improved end-to-end processes and client satisfaction ratings.
• Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
• Created clear and effective policies governing all aspects of employee work and interaction with customers.
• Resolved escalated customer issues promptly and professionally to maintain satisfaction.
• Analyzed customer feedback to identify improvement opportunities and develop action plans.
• Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.

• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Handled customer inquiries and suggestions courteously and professionally.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Participated in team meetings and training sessions to stay informed about product updates and changes.

• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.

• Tutored and assisted children individually or in small groups to help master assignments and reinforce learning concepts.
• Adapted teaching methods and instructional materials to meet students' varying needs and interests.
• Created PowerPoint presentations to give students interactive exercises to prepare for tests and quizzes.
• Modified lessons to accommodate diverse learners, using strategies such as peer-assisted learning and small group work.
• Illustrated effective leadership and resolved student conflicts to uphold discipline in classroom.
• Completed progress reports with individualized notes regarding students' strengths and areas of improvement.
• Designed and implemented classroom management techniques and disciplinary procedures to maintain safety and promote learning in classroom.
• Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
• Developed course curriculum, lesson plans and supplemental materials to support student success.
• Designed and administered assessments to evaluate student progress and comprehension.