Mohy ElDine Sharara
Sales Area Manager
New Cairo,Egypt
Summary
Detail-orientated Area Manager successful in building and motivating dynamic teams while cultivating company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas driving growth initiatives. Highly motivated team leader and coach driven to cut company costs and boost revenue through innovative management and sales techniques. Client-focused strategic thinker seeking to leverage background with growing organization.
Overview
16
16
years of professional experience
Work History
Retail Sales Area Manager
Etisalat Egypt
Cairo, Egypt
01.2019 - Current
- Recruited and hired top talent across multiple functions.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Monitored and responded to competitor activity to stay ahead of marketplace trends.
- Promoted positive customer service experience by promptly resolving conflicts.
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.
- Managed team by offering support and constructive feedback to improve skills and maximize potential.
- Monitored staff performance, continually seeking ways to improve team delivery for optimized financial success.
- Supervised and delegated tasks to employees to meet key productivity targets.
- Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews.
- Achieved management objectives, consistently hitting deadlines and performance targets.
- Oversaw employee recognition programme to encourage professional development and high performance.
- Evaluated market conditions and competitor actions to develop successful marketing strategies.
- Employed outstanding communication and relationship-building abilities to lead by example in providing first-class customer care.
- Evaluated employee skills and optimised assignments to best use individual talents and knowledge.
Sales Area Manager
Etisalat Egypt
Cairo, Egypt
01.2017 - 01.2019
- Customized customer experiences to build brand loyalty.
- Identified issues, analyzed information and provided solutions to problems.
- Operated tills to accurately process cash and credit card transactions.
- Measured and accurately processed materials to minimize wastage.
- Created plans and communicated deadlines to complete projects on time.
- Collaborated with team members to achieve target results.
- Developed team communications and information for meetings.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Maximized customer engagement and satisfaction by delivering excellent customer service.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Managed warehouse operating budget.
- Coordinated distribution of orders weekly.
- Managed contracts and relationships with over suppliers.
- Supported management with presentations to keep track of milestones and operational performance.
- Contributed to company strategy objectives, improving workflow and services.
- Managed all team members, evenly distributing tasks for quality completion and time efficiency.
- Tracked flow of goods in, out.
Key Account Manager
Etisalat Egypt
Cairo, Egypt
06.2011 - 01.2017
- Applied excellent negotiation, upselling and sales techniques to maximise revenue.
- Tracked and analysed key account trends, identifying opportunities for growth and eliminating potential threats.
- Managed key account matters including solving issues, updating on project milestones, attending meetings and managing other communications.
- Designed and implemented annual blueprints for accounts to pinpoint each account's direction, opportunities and priorities for internal and external stakeholders.
- Prepared and presented technical and commercial offers to clients based on company standards.
- Forecasted and tracked renewals, upgrades and other key account metrics to prevent accounting issues.
- Built and capitalised on relationships by networking with important influencers and decision-makers to position company as premier industry brand.
- Encouraged sales teams to dedicate sufficient time to supporting strategic partners with execution plans.
- Developed new business opportunities in existing customer portfolios to meet, upgrade and cross-sell revenue targets.
- Developed awareness of projects within project chain and communicated with regional sales managers to capitalise on all commercial opportunities.
- Cultivated solid and loyal relationships with existing clients to deliver demand generation.
- Managed finances by controlling budgets and authorising expenditures.
- Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
- Actioned customer feedback to improve product and service provisions.
- Determined optimal mix and levels of stock to meet demand and minimise costs.
- Implemented theft prevention measures to reduce store losses.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Set prices based on market capacity and demand to achieve revenue targets.
- Formulated marketing and promotional strategies to drive business revenue.
- Merchandised displays to showcase new and popular items.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Managed the evaluating, determining value and pricing of new products within product range.
- Devised promotional offers and discounts to peak customer interest.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Reduced waste by offering special prices on goods nearing expiry dates.
- Created price and credit policies to balance risk profiles with profit targets.
Supply Chain Specialist
Etisalat Egypt
Cairo, Egypt
05.2010 - 06.2011
- Formulated operational and administrative procedures to streamline processes.
- Liaised with suppliers and customers on distribution of outward goods.
- Managed supply chain staff hiring, onboarding, training and appraisals.
- Controlled expenditures by championing efficient use of resources.
- Reordered and restocked at optimal times using data to record movement of goods.
- Directed daily operations to achieve maximum efficiency and productivity.
- Negotiated contracts with suppliers to establish quality, cost and delivery requirements.
- Recorded purchases and supply movements to maintain accurate records.
- Created purchasing and distribution strategies in line with wider business goals.
Sales Executive
Etisalat Egypt
Cairo, Egypt
02.2009 - 05.2010
- Liaised with potential customers to determine needs and provide recommendations.
- Customised service offerings to accommodate consumer needs.
- Referenced weekly sales ad and promotional signage to verify and enforce correct pricing.
- Closed large sales to exceed quota and align with company targets.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Contacted current and potential clients to promote, upsell and cross-sell products and services.
- Retained clients and obtained referrals by promptly resolving customer complaints, adding value and elevating service quality.
- Applied processes and systems with proven results to increase customer satisfaction.
Sales Representative
Arab Bank
Cairo, Egypt
12.2008 - 02.2009
- Generated sales by prospecting leads, cold calling and closing deals.
- Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Shared comprehensive brand and product knowledge to maximise sales.
- Conducted thorough research in advance of appointments to quickly build rapport and understanding with prospective clients.
- Approached customers with consultative mentality to uncover and meet specific requirements.
Education
Bachelor of Business Administration - Business Administration, Marketing
Arab Academy for Sciences & Technology
Seven Habits training Certificate -
Etisalat Egypt
Thanwia A'ama -
Collége Des Fréres Bab EL Louk
Skills
Operational auditing
Timeline
Retail Sales Area Manager
Etisalat Egypt
01.2019 - Current
Sales Area Manager
Etisalat Egypt
01.2017 - 01.2019
Key Account Manager
Etisalat Egypt
06.2011 - 01.2017
Supply Chain Specialist
Etisalat Egypt
05.2010 - 06.2011
Sales Executive
Etisalat Egypt
02.2009 - 05.2010
Sales Representative
Arab Bank
12.2008 - 02.2009
Bachelor of Business Administration - Business Administration, Marketing
Arab Academy for Sciences & Technology
Seven Habits training Certificate -
Etisalat Egypt
Thanwia A'ama -
Collége Des Fréres Bab EL Louk
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