Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Traveled 10 Countries
Languages
Timeline
Generic

Momen Sobhy

Cairo,C

Summary

As a dedicated professional in leadership and Creative thinking, I prioritize innovative customer experiences. With a strong Branding & Feasibility study background from Helwan University Cairo, I have successfully elevated our company to a top-tier status on TripAdvisor, showcasing my unwavering commitment to excellence and customer satisfaction. My certifications in digital marketing and Project Management enhance my strategic approach, fostering a culture of continuous learning and innovation. This methodology has been instrumental in navigating the ever-evolving tourism industry, ensuring sustainable growth and delivering exceptional customer experiences.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Creative Director

iEgypt Tours & Travels
05.2020 - Current

Branding and Visual Identity:

Client Engagement:

Key Skills:

Online Travel Agent

Self-employeed
03.2019 - 04.2020
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Guest Relations Supervisor

Accor Hotels
06.2018 - 01.2019
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Greeted guests upon arrival and offered assistance.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.

Entertainment Supervisor

Amer Group
07.2015 - 07.2017
  • Monitored workers for performance, professionalism and service quality.
  • Assigned schedules and specific tasks to workers for optimal coverage.
  • Provided professional services and support in a dynamic work environment.

Education

MBA - Business

AASTMT
Sheikh Zayed
05.2025

fmi, Finance and Financial Management Services - undefined

Helwan University Cairo
01.2021

High School - undefined

El-Hadaba High School
07.2017

Skills

  • Problem Solving
  • Project Planning
  • Teamwork
  • Media industry expertise
  • Strategic communications
  • Project management expertise
  • Strategic leadership
  • Marketing expertise
  • Social Media Strategy
  • Resource Coordination
  • Contract Negotiation
  • Creative team leadership

Certification

  • Foundations of Digital Marketing and E-commerce
  • Project Management Foundations
  • Math Fundamentals for Capital Markets
  • Accounting Fundamentals
  • Studying PMP

Personal Information

Title: Creative Director at iEgypt Tours & Travels | Tourism & Hospitality Management | PR

Traveled 10 Countries

Traveling to 10 different countries has provided me with a wealth of experiences and cultural insights that have significantly enhanced my ability to lead tours in my own country. By exploring diverse environments, I learned to adapt quickly, understand varied client needs, and communicate effectively with people from different backgrounds. This global perspective allows me to create more engaging, empathetic, and tailored experiences for travelers in my country, drawing from the best practices I observed abroad and applying them to showcase the unique aspects of my homeland.

Languages

Arabic
Native language
English
Advanced
C1

Timeline

Creative Director

iEgypt Tours & Travels
05.2020 - Current

Online Travel Agent

Self-employeed
03.2019 - 04.2020

Guest Relations Supervisor

Accor Hotels
06.2018 - 01.2019

Entertainment Supervisor

Amer Group
07.2015 - 07.2017

fmi, Finance and Financial Management Services - undefined

Helwan University Cairo

High School - undefined

El-Hadaba High School

MBA - Business

AASTMT
Momen Sobhy