Mona Elsayed Shafik
Account Manager
Maadi
Summary
A Supervisor with ten years of experience in surgical instruments, endoscopy, operating room equipment, intensive care units, and medical waste shredders. Highly skilled in managing and motivating teams, achieving measurable outcomes, and driving revenue growth. Proven ability to enhance customer service and lead teams to exceed targets. Seeking new professional challenges to further contribute and grow.
Overview
11
11
years of professional experience
Work History
Account Manager
Kemet Medical
05.2024 - Current
- Managing client accounts and ensuring client satisfaction
- Developing strategies for account growth. Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Handling client communication and maintaining relationships.
- Providing solutions to client needs and resolving issues.
- Specialized in a wide range of products from major medical companies including GE, Siemens, Arjo, BD, Spinemed, EMS Urology, EMS Shock wave, Limmer Laser, Acteon, 3M, Radiometer, Ackermann, Famed, Medline, and Ecodas.
Sales Supervisor
MIG Medical
04.2016 - 04.2024
- Exceeded targets and key performance indicators.
- Re-organized systems to improve efficiency. Achieved measurable outcomes that added value to the company.
- Trained and coached new staff members.
- Saved time and costs for the company.
- Contributed actively to team projects.
- Enhanced customer service.
- Identified and resolved operational issues.
- Substantially increased revenue.
- From 2020 to 2024, responsible for managing the financial and technical tenders related to UPA (Unified Procurement Authority), ensuring compliance with governmental regulations and optimizing the bidding and procurement processes.
Senior Sales Biomedical Engineer
MIG Medical
04.2015 - 04.2016
- Managed the sales process for biomedical products, ensuring customer satisfaction and retention. Developed and maintained relationships with healthcare professionals and key stakeholders.
- Conducted product demonstrations and training sessions for clients.
- Collaborated with cross-functional teams to ensure the successful launch of new products.
- Analyzed market trends and competitor activities to inform sales strategies.
- Prepared detailed sales reports and forecasts to track performance against targets.
- Provided technical support and consultation to customers regarding product specifications and usage.
- Participated in trade shows and industry conferences to promote products and expand the client base.
- Addressed customer inquiries and resolved issues to enhance overall customer experience.
- Assisted in the preparation of tenders and proposals for potential contracts and projects.
Sales Biomedical Engineer
MIG Medical
04.2014 - 04.2015
- Responsible for selling medical equipment and devices to hospitals, clinics, and healthcare providers.
- Demonstrated and provided technical expertise on medical products.
- Established and maintained relationships with key stakeholders in the healthcare industry.
- Provided training to healthcare professionals on the use of equipment.
- Worked closely with the marketing team to implement sales strategies.
- Generated sales reports and forecasts to track progress against targets.
- Collaborated with the service team to ensure timely maintenance and support for customers.
- Specialized in medical products from Eschmann, Siare, Heyer, Vernipoll, Rudolf, Anglentoni, Brandon, Trilux, Bolton, and Downs.
Education
Bachelors in Engineering - Biomedical Engineering
Shorouk Academy 2005-1010
Cairo, Egypt 04.2001 -
Skills
- Key Skills
- Data Analysis
- Projections Preparation
- Trends Identification
- Reconciliation
- Budget Variance Handling
- Expenditure Evaluation
- Strategy Development
- Process Improvement
- Research Results Reporting
- Cost Reduction Methodologies
Timeline
Account Manager
Kemet Medical
05.2024 - Current
Sales Supervisor
MIG Medical
04.2016 - 04.2024
Senior Sales Biomedical Engineer
MIG Medical
04.2015 - 04.2016
Sales Biomedical Engineer
MIG Medical
04.2014 - 04.2015
Bachelors in Engineering - Biomedical Engineering
Shorouk Academy 2005-1010
04.2001 -
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