Mona Ibrahim
Alexandria
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Front Office Manager
hyatt centric
Sacramento
2021.10 - 2024.03
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
Front Desk Supervisor
holiday inn
Sacramento
2019.05 - 2021.10
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored the front desk staff to ensure proper customer service was provided.
- Provided support to guests with check-in and check-out procedures.
- Resolved customer complaints promptly and efficiently.
- Processed payments, cashiering duties and credit card transactions accurately.
- Assisted guests with inquiries and requests.
Education
Bachelor of Computer Science -
Sac State
Sacramento2026-06
Associate of Arts -
UMass Boston
Boston2019-06
Skills
- Customer Relations
- Schedule Management
- Project Management
- Reservations assistance
- Strong leadership
- Hospitality services
- Training and coaching
- Inventory Control
- Listening Skills
Accomplishments
team leader of the quarter at hyatt centric after 3 month of working with them
Languages
English
First Language
Arabic
Proficient (C2)
C2
Timeline
Front Office Manager
hyatt centric
2021.10 - 2024.03
Front Desk Supervisor
holiday inn
2019.05 - 2021.10
Bachelor of Computer Science -
Sac State
Associate of Arts -
UMass Boston
Similar Profiles
Aiperi RysbekovaAiperi Rysbekova
Finance Manager at Hyatt Centric Jumeirah And Hyatt Place Dubai HotelFinance Manager at Hyatt Centric Jumeirah And Hyatt Place Dubai Hotel
David CobbDavid Cobb
Lead Valet Attendant at Hyatt CentricLead Valet Attendant at Hyatt Centric
Tixon Jesus BrachoTixon Jesus Bracho
Bartender Server at Hyatt CentricBartender Server at Hyatt Centric