Mona Mostafa
Egypt
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Medical Auditor
Elezaby
Insurance Team
09.2023 - Current
- Streamlined the audit process for increased efficiency by developing and implementing standardized procedures.
- Improved overall compliance by conducting regular audits of coding practices and providing recommendations for improvement.
- Reduced financial risk by detecting and addressing errors in medical billing and coding practices.
- Enhanced the accuracy of medical billing by thoroughly auditing patient records and identifying discrepancies.
- Prepared detailed reports outlining audit findings; communicated results to stakeholders promptly for prompt resolution of issues identified during audits.
Branch Manager
Care Pharmacies
Waha City
02.2020 - 04.2023
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Owner and Manager
Elshalakany Phrmacies
Qaliobya
01.2008 - 04.2018
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Interacted well with customers to build connections and nurture relationships.
- Trained and developed team members to build human capital.
- Evaluated suppliers to maintain cost controls and improve operations.
Pharmacist
Abou Khaled Pharmacy
Cairo
05.2005 - 12.2006
Education
2000 - Pharmaceutical Industry
05.2005
Skills
- Problem-Solving
- Organizational Skills
- Verbal Communication
- Teamwork and Collaboration
- Team building
- Dependable and Responsible
- Task Prioritization
Courses
Principles of marketing AUC
Principles of business marketing AUC
Consumer behavior AUC
Organizational behavior AUC
Principles of HR management AUC
Decision making and problem solving AUC
Interpersonal skills AUC
Timeline
Medical Auditor - Elezaby
09.2023 - Current
Branch Manager - Care Pharmacies
02.2020 - 04.2023
Owner and Manager - Elshalakany Phrmacies
01.2008 - 04.2018
Pharmacist - Abou Khaled Pharmacy
05.2005 - 12.2006
Faculty of Pharmacy - 2000, Pharmaceutical Industry