Professional engineer with strong mechanical and technical skills, ready to excel in workshop environment. Adept at diagnosing, troubleshooting, and repairing complex machinery. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable problem-solver with keen eye for precision and quality.
Hi, I’m
Mona Zidan
Downtown
Summary
Overview
4
years of professional experience
3
Languages
Work History
Kayan Group-EG
Workshop engineer
03.2025 - Current
Job overview
- Supervising and coordinating: Overseeing the work of technicians and other staff, ensuring tasks are completed efficiently and safely.
- Resource management: Managing tools, equipment, and materials, ensuring availability and proper maintenance.
- Workflow optimization: Identifying areas for improvement in the workshop's workflow and implementing solutions.
- Maintaining a safe and productive environment: Enforcing safety protocols and promoting a clean and organized workspace.
- Scheduling and planning: Creating and managing maintenance schedules and work plans.
- Preventive maintenance: Implementing and overseeing regular maintenance schedules to prevent equipment failures.
- Troubleshooting and diagnostics: Identifying and resolving technical issues with equipment and machinery.
- Repairing equipment: Performing necessary repairs on equipment and machinery, ensuring proper functionality.
- Testing and quality control: Testing repaired equipment to ensure it meets quality standards and is functioning as expected.
- Improved workshop efficiency by implementing streamlined processes and optimizing workflow.
- Supported project managers in ensuring all projects were delivered on time, within scope, and budget constraints.
Kayan Group-EG
Warranty engineer
11.2023 - 03.2025
Job overview
- Claim Management and Analysis:
- Reviewing and Analyzing Claims: Investigating and analyzing warranty claims to determine the root cause of failures.
- Data Analysis: Gathering and analyzing data related to warranty claims to identify trends and areas for improvement.
- Tracking and Reporting: Monitoring warranty trends, identifying patterns, and reporting on warranty performance.
- Claim Resolution: Working with customers, suppliers, and internal teams to resolve warranty-related issues.
- Documentation: Ensuring proper documentation of all warranty-related activities and claim resolutions.
- Follow-up: Following up on outstanding claims and ensuring timely resolution.
- Resubmitting Rejected Claims: Addressing issues and resubmitting rejected claims.
- Assisted sales team in pre-sales activities by providing expert advice on products'' warranties.
- Optimized parts return process for greater efficiency in handling warranty claims, ultimately reducing overall costs.
MM Group For Industry and International Trade (MTI)
Service Advisor
06.2023 - 10.2023
Job overview
- Customer Interaction and Communication:
- Welcoming customers and gathering initial information about their vehicle's issues or service needs.
- Actively listening to customer concerns and accurately documenting them.
- Clearly explaining recommended services, repairs, and associated costs to customers in an understandable way.
- Setting realistic expectations about the timeframe for service completion and keeping customers updated on progress.
- Addressing customer concerns and resolving any issues or complaints in a timely and professional manner.
- Fostering positive relationships with customers to ensure their satisfaction and encourage repeat business.
- Service Management and Coordination:
- Scheduling Appointments: Scheduling service appointments and coordinating with technicians for efficient workflow
- Creating Repair Orders: Preparing detailed repair orders outlining the work to be performed.
- Obtaining Approvals: Ensuring customer approval for any additional repairs or services beyond the initial request.
- Communicating with Technicians: Effectively communicating customer concerns and repair details to the technical team.
- Managing Paperwork: Handling work orders, invoices, and other necessary documentation.
- Following Up: Following up with customers after service completion to ensure satisfaction and address any needs.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Egyptian Automotive & Trading Co.
Service Advisor
06.2022 - 06.2023
Job overview
- Customer Interaction and Communication:
- Welcoming customers and gathering initial information about their vehicle's issues or service needs.
- Actively listening to customer concerns and accurately documenting them.
- Clearly explaining recommended services, repairs, and associated costs to customers in an understandable way.
- Setting realistic expectations about the timeframe for service completion and keeping customers updated on progress.
- Addressing customer concerns and resolving any issues or complaints in a timely and professional manner.
- Fostering positive relationships with customers to ensure their satisfaction and encourage repeat business.
- Service Management and Coordination:
- Scheduling Appointments: Scheduling service appointments and coordinating with technicians for efficient workflow
- Creating Repair Orders: Preparing detailed repair orders outlining the work to be performed.
- Obtaining Approvals: Ensuring customer approval for any additional repairs or services beyond the initial request.
- Communicating with Technicians: Effectively communicating customer concerns and repair details to the technical team.
- Managing Paperwork: Handling work orders, invoices, and other necessary documentation.
- Following Up: Following up with customers after service completion to ensure satisfaction and address any needs.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Education
Ain-Shams University
Mechanical power Engineering from Mechanical power Engineering, English study
University Overview
GPA: Grade: pass
- Member of Racing team, 2016 to 2021
Skills
Time management
undefinedInternships
Internships
- Training at Egypt Air
- Training at Egyptian National railways
- Training at Agiba Petroleum company
- Training at Egyptian Automotive & Trading Co. As service advisor
Timeline
Workshop engineer
Kayan Group-EG
03.2025 - Current
Warranty engineer
Kayan Group-EG
11.2023 - 03.2025
Service Advisor
MM Group For Industry and International Trade (MTI)
06.2023 - 10.2023
Service Advisor
Egyptian Automotive & Trading Co.
06.2022 - 06.2023
Ain-Shams University
Mechanical power Engineering from Mechanical power Engineering, English study