Mona Osman Ahmed
Sharjah
Summary
xperienced Pharmacy Manager with over 10 years in pharmacy operations and 6+ years leading branch teams across Dubai. Proven expertise in multi-branch supervision, driving sales growth, and ensuring full compliance with UAE health regulations. Skilled in staff training, KPI management, and optimizing operational workflows to exceed business targets.
Overview
15
15
years of professional experience
Work History
Unit In-Charge
MPC
IBO Pharmacy - MPC
11.2024 - Current
- Lead day-to-day pharmacy operations ensuring smooth workflow, regulatory compliance, and high service quality.
- Supervise and mentor a team of pharmacists and assistants, conducting performance reviews and setting KPIs.
- Expert in pharmacy systems:
Pharmacy Plus – for prescription processing, insurance claims, and inventory tracking.
Dynamic 365 – for reporting, multi-branch coordination, and business performance analysis.
POS Systems – for sales tracking, reconciliations, and daily financial reporting. - Monitor and manage stock levels, including controlled drugs, to maintain 100% MOH/DHA compliance.
- Analyze sales trends and branch performance to optimize sales strategies and achieve monthly targets.
- Coordinate with Area Managers and group management to implement marketing campaigns, promotions, and customer loyalty programs.
- Prepare reports on sales, expenses, and operational KPIs for management review and decision-making.
- Ensure staff adherence to SOPs, insurance policies, and pharmacy regulations, minimizing errors and ensuring patient safety.
- Led branch transition to upgraded pharmacy systems, training staff on Dynamic 365 and optimizing system usage.
- Boosted team performance and profitability by improving workflow efficiency and reducing operational errors.
- Minimized unexpected losses and mistakes by enforcing SOPs, conducting daily team briefings, and monitoring key KPIs.
- Improved branch revenue and reduced wastage by optimizing stock management and monitoring controlled medicines closely.
Branch Manager
Marina Pharmacy, Iranian hosptial
Dubai, UAE
07.2018 - 10.2024
- Assigning Responsibilities for Pharmacy staff, arranging controlled Medicine stocks and dispense, handling pharmacy issues and staff needs
- Dealing with group management to handle branch needs
- Following up staff performance and evaluations, following up with insurance people
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
Phamracist
Marina Pharmacy - Iranian Hospital
Dubai
10.2015 - 06.2018
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
Pharmacist
Marina Pharmacy - Palm Jumeirah
Dubai, UAE
12.2014 - 09.2015
- Iranian hosptial / Dubai
- Trained and mentored junior pharmacy staff to increase team productivity and efficacy.
- Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
- Educated patients on optimal dosage, methods of administration and drug compatibility prior to dispensing medications.
- Received prescriptions and checked against medical histories, safeguarding patient health and safety.
- Provided patients with pamphlets and verbal instructions about taking, handling and storing medications.
- Managed pharmacy budgets through inventory management.
- Kept register of controlled drugs for legal and stock control purposes.
- Worked with other healthcare professionals to review quality of drugs.
- Completed insurance forms and worked with insurance companies to give patients necessary medications.
- Guided clients on best way to treat common ailments.
- Adhered to legal rules and regulations governing pharmaceutical practice.
- Conducted health and wellness screenings for diabetes, high blood pressure and other common ailments
Pharmacist
Sheikh Zaued gov. Hospital
Cairo, Egypt
07.2013 - 05.2015
- Responsible for the internal pharmacy and calculating the correct dose for the patients specially control medicine and arranging patients medical files
- Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
- Received prescriptions and checked against medical histories, safeguarding patient health and safety.
- Kept register of controlled drugs for legal and stock control purposes.
- Worked with other healthcare professionals to review quality of drugs.
- Maintained accurate and detailed records of all medications processed through pharmacy.
Pharmacist
Suhag gov, Hospital
Suhag, Egypt
07.2010 - 06.2013
- Responsible for dispensing medicine for patients and checking incompatibilities
Education
Bachelor degree - Pharmaceutical Science
Assiut University
2010
Skills
- Multi-branch supervision and coordination
- Sales growth and target achievement
- Staff training, team leadership, and development
- Regulatory compliance (MOH/DHA)
- KPI development, monitoring, and performance improvement
- Strategic planning for pharmacy operations
- Inventory and controlled drugs management
- Analytical problem-solving and decision-making
- Relationship building and collaborative leadership
- Strong time management and organizational abilities
- Advanced MS Office and reporting skills
- Customer service and patient care proficiency
- Sales and marketing budget management
- Stock ordering and supply chain coordination
Languages
Arabic
Native
English
Fluent
Persian
Beginner
Timeline
Unit In-Charge
MPC
11.2024 - Current
Branch Manager
Marina Pharmacy, Iranian hosptial
07.2018 - 10.2024
Phamracist
Marina Pharmacy - Iranian Hospital
10.2015 - 06.2018
Pharmacist
Marina Pharmacy - Palm Jumeirah
12.2014 - 09.2015
Pharmacist
Sheikh Zaued gov. Hospital
07.2013 - 05.2015
Pharmacist
Suhag gov, Hospital
07.2010 - 06.2013
Bachelor degree - Pharmaceutical Science
Assiut University