Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic
MONICA ABDELMALEK

MONICA ABDELMALEK

Key Account Supervisor - Sales Modern Trade - Nestlé Egypt
Riyadh, Saudi Arabia

Summary

Detail-oriented Account Supervisor, recently relocated to Riyadh and actively seeking new opportunities to contribute my expertise in managing high-profile modern trade accounts. Proven track record of flawless financial oversight, strategic marketing execution, and customer-focused leadership in client acquisition and retention. Known for collaborative supervision, motivational leadership, and innovative team accountability practices. Eager to bring value to a forward-thinking team and continue growing professionally within the market.

Overview

8
8
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Key Account Supervisor - Sales Modern Trade

Nestlé
Cairo
04.2023 - 11.2024
  • Responsible for achieving sales volumes by category by maximizing short- and long-term growth opportunities and building long term relationships with the customers.
  • Achieve the core distribution (listing of new Stock Keeping Unit "SKU"), picture of success targets and the agreed visibility and other elements in the Business Development Agreement (BDA).
  • Develop a strong relationship with the customer and initiate negotiation of the contract (visibility, shelves space, promotions, and implementations).
  • Organize field visits daily and follow up with stores in the assigned area to ensure availability of products.
  • Report market intelligence (sales analysis, monthly initiative implementations, competitor activities, launches, customer plans, shopper profiles) to sales management.
  • Ensure that the promotional plan and shelf availability of all products are implemented effectively and efficiently in store in the assigned area(s).
  • Ensure collection and financial reconciliation is made in line with Nestlé set payment terms.

Senior Customer Solution Analyst - MENA Supply Chain

Nestlé
Cairo
04.2021 - 03.2023
  • Analyzes data to monitor customer behavior trend and risk analysis taking into accounts inputs from Demand & Supply Planning, Sales & Customers.
  • Monitors targets achievements and KPIs/Health checks attainment.
  • Manage stock allocation issues that requires customers contact to propose the potential mitigation actions required to avoid out of stock risks and keep updated out of stock repository.
  • Manage delivery creation issues in collaboration with order filtering and/or ICC (Interface Center of Competence).
  • Contact the customers and propose a resolution in case of transportation issues related to load optimization, carrier selection, appointment scheduling and delivery delay.
  • Collaborate with billing in the resolution of billing issue that requires contact with customers.
  • Provide 360 visibility on status of orders to customers and internal stakeholders.
  • Collaborate with relevant specialists (in CoS and Market) to determine and better understand root cause of Master Data and pricing issues that can result to orders failures.
  • Ensure regular monitoring of open orders as per steps and frequency defined in SOP (Standard Operating Procedures).
  • Responsible for achieving MENA KPIs related to Supply Chain (COF, Refusals vs NNS, Automation).

Senior Regional Order To Cash Specialist

Henkel
Cairo
08.2018 - 03.2021
  • Fulfill all the administrative tasks related to manual order entry and customer/material master data received by the local teams.
  • Handling Claims and Returns initiated by the front office based on the relevant approvals.
  • Create Free of Charge and Bonus to customers based on monthly recommendations.
  • Responsible for EDI "Electronic Data Interchange" implementation for MEA region countries.
  • Create credit and debit notes based on the agreement approval between Henkel and their customers.
  • Responsible for invoicing process for MEA region countries.
  • Maintain regular communication with the stakeholders on monthly basis to discuss the open topics.
  • Create daily/weekly/monthly operational reports.

Intern in Finance Department

Banque du Caire
Cairo
06.2017 - 08.2017
  • Worked as a part of Loans and credit management department where I was responsible for handling the clients' requests for loans and credit cards.

Customer Service Support Agent

Vodafone UK
Cairo
06.2016 - 08.2016
  • Worked as the front line of support for clients and customers to help ensure that customers are satisfied with products, services, and features by providing helpful information, answering questions, and responding to their complaints.

Education

Business Administration - Accounting Major

Ain Shams University
Cairo
01.2014 - 2018.01

Licence de Sciences et de Gestion - Comptabilité

Université Du Poitiers
France
01.2014 - 2018.01

High School Diploma -

École Sainte-Anne
Cairo
04.2000 - 2014.01

Skills

Analytical problem-solving

Strategic decision-making

Sales performance optimization

Customer relationship management

Project management

Certification

Succeeded in DELF for level B1, B2 and DFP for level B2, C1

Timeline

Key Account Supervisor - Sales Modern Trade

Nestlé
04.2023 - 11.2024

Senior Customer Solution Analyst - MENA Supply Chain

Nestlé
04.2021 - 03.2023

Senior Regional Order To Cash Specialist

Henkel
08.2018 - 03.2021

Intern in Finance Department

Banque du Caire
06.2017 - 08.2017

Customer Service Support Agent

Vodafone UK
06.2016 - 08.2016

Business Administration - Accounting Major

Ain Shams University
01.2014 - 2018.01

Licence de Sciences et de Gestion - Comptabilité

Université Du Poitiers
01.2014 - 2018.01

High School Diploma -

École Sainte-Anne
04.2000 - 2014.01

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MONICA ABDELMALEKKey Account Supervisor - Sales Modern Trade - Nestlé Egypt