Experienced professional with a strong background in IT and standard management, proficient in SAP systems, ITIL principles, and cybersecurity. Demonstrated expertise in data centre management, budget management, and staff training. Adept at problem-solving, task prioritisation, and order processing. Committed to leveraging analytical skills and technical proficiency to drive organisational success.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
IT manager
Carrefour City Light Majid Al Futtaim Retail
Alexandria
09.2020 - Current
Managed IT resources to ensure optimal performance and reduce downtime.
Liaised with third-party vendors for necessary hardware and software acquisitions, ensuring cost-effectiveness without compromising on quality or functionality.
Streamlined operations for improved productivity by introducing automation tools.
Maintained updated inventory of all IT assets; facilitated efficient asset management.
Monitored network performance regularly with proactive troubleshooting steps taken at signs of instability or potential failure points identified in advance, ensuring uninterrupted service provision throughout the organisation's operation hours.
Trained staff members in new technologies, enhancing overall technical proficiency.
Coordinated team efforts for successful project completion within deadlines.
Ensured secure data management with robust cybersecurity measures.
Managed technology resources within department budgets.
Business Cycle supervisour
Majid Al Futtaim retail Orouba store
Alexandria
08.2017 - 08.2020
Implemented company policies effectively, maintained high standards of service delivery.
Oversaw inventory management to avoid any shortage or excess stock issues.
Ensured smooth operations with regular maintenance checks.
Promoted a safe work environment by enforcing strict adherence to safety regulations.
Managed daily operations to increase productivity.
Business Cycle In-charge
Majid Al Futtaim retail Green Plaza
Alexandria
04.2014 - 07.2017
Carried out day-to-day duties accurately and efficiently.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Successfully delivered on tasks within tight deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Improved efficiency and productivity by acquiring new skills.
Business cycle in-charge
Majid Al Futtaim retail Moltaqa store
Alexandria
06.2012 - 03.2014
Carried out day-to-day duties accurately and efficiently.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Successfully delivered on tasks within tight deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.