RFID
MOSTAFA ABDELLATEF
Retail Manager
Cairo,Egypt
Summary
Driven Retail Manager with more than 10 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Department Manager
Inditex (ZARA)
Abu Dhabi
11.2022 - 02.2024
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Developed and managed department budget to monitor financial performance and minimize expenses.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Defined clear targets and objectives and communicated to other team members.
Store Manager
Chalhoub Group (Michael Kors)
04.2017 - 09.2022
- Embody the brand image for customers and the store team whilst demonstrating a strong understanding of the brand DNA
- Enhance customer service standards in store to ensure a world class experience is delivered at all times
- Business Management: - Monitor sales performance, analyze results and forecast trends to propose commercial action plans to maximize sales and minimize costs
- Coordinate the supervision of sections and internal store processes related to inventory, maintenance, safety, visual & image standards, and service quality at the point of sale, in order to ensure full compliance with the company´s objectives in these areas
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
Armani Exchange
Cairo
04.2016 - 04.2017
- Assisted with hiring, training and mentoring new staff members.
- Developed and implemented successful staff incentive programs to motivate employees.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
Azadea Group Sunglass Hut
Cairo
08.2011 - 03.2016
- Ensure the effective communication of sales plans and targets to the Shop team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales target
- Monitor the shop hourly revenue and prepare sta schedule accordingly in order to ensure that the Shop manpower is e ectively matched to operational requirements in a cost- e ective manner
- Ensure the stock is e ectively measured, controlled and manage order placement activities to maximize sales and meet stock performance objectives
- Analyze competitor's performance and market trends to provide recommendation for the brand team.
Department Manager
H&M
Cairo
03.2008 - 06.2011
- Sales & Pro t KPIs for the department with the Visual Merchandisers
- Merchandisers with these actions by securing the hours and sta needed for a successful execution
- Ensure H&M Customer Service standards are always delivered through active coaching and leading by example
- Actively participate in executing store routines and tasks including but not limited to the delivery truck, garment processing, reductions, department moves, and price change
- Area Teams on allocation and replenishment to secure garment levels according to sales trends and inform the
Visual Merchandiser
MaxMara
Cairo
01.2007 - 02.2008
- Established and maintained relationships with vendors for prompt delivery of materials for visual displays.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
- Organized store merchandise racks by size, style, and color.
- Used props and lighting to enhance appearance and visibility of displays.
- Developed themes, props and lighting for merchandise displays.
- Created visual displays to highlight new and featured products.
- Utilized paper, fabric and props to create displays.
Education
Bachelor Of Computer Science - Computer Science
Future Academy
03.2003 - 01.2007
Skills
Operations
Software
CRM
OMNIA Channels
Accomplishments
- Achieved tire 3 EBITDA for 2 times in row during my work in Azadea as a store manager
Timeline
Department Manager
Inditex (ZARA)
11.2022 - 02.2024
Store Manager
Chalhoub Group (Michael Kors)
04.2017 - 09.2022
Store Manager
Armani Exchange
04.2016 - 04.2017
Store Manager
Azadea Group Sunglass Hut
08.2011 - 03.2016
Department Manager
H&M
03.2008 - 06.2011
Visual Merchandiser
MaxMara
01.2007 - 02.2008
Bachelor Of Computer Science - Computer Science
Future Academy
03.2003 - 01.2007
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