Summary
Overview
Work History
Education
Skills
Websites
Certification
Self Studies
Military State
Internship Programs
Personal Information
Timeline
Generic
Mostafa Abdel Raheem

Mostafa Abdel Raheem

Cairo

Summary

A highly-motivated Engineer, organized and efficient, I’ve been involved in the automotive career for almost 15 years by now, as I do have technical experience in the automotive field, with wide diagnostic background, also I do have excellent communication skills with variety types of customers speaking fluently English and have the ability to negotiate and convince or agree with Customers according to situations and options available, finally I have the ability to manage and monitor the status for each vehicle in the workshop and manage the load for jobs based on tech. level. I have mastered project management skills through MBA full diploma attended, learning the ability to improve communication with the broader project team. As I am required to ensure risk assessments are correctly implemented and current legislative and environmental guidelines are followed, successful communication is critical to my role. Motivation to work in multinational and intercultural context.

Overview

16
16
years of professional experience
3
3
Certifications

Work History

Reception Assistant Manager (Acting as after sales manager)

Toyota Automotive Industries Egypt, S.A.E.
12.2019 - Current
  • Maintain adherence of the reception team to the quality standard of operation and manufacturer-recommended procedure standards while dealing with Customers and customers' vehicles
  • Ensure that the customer’s problems have been solved and that customer inconveniences complaints and misunderstandings are dealt with fairly and quickly
  • Ensure conservation, order and cleanliness of reception workplace and Customer’s Parking Area
  • Achieve the required target For All KPI’s (Sales, CSI, NPS, FIR, Smart Repair)
  • Assist to implement Best in Town Thinking & Direction and that is through enhance customer experience, Customer activities through VOC and human resource development
  • Define the weak point in Service process (7 steps) and find the root cause to make the appropriate action plane
  • Working on increasing the service Center market share
  • Training the new service advisor on all Toyota SOP’s, Concepts and KPI’s
  • Develop an operating plan for the workflow in Service Center and follow up on the plan implementation to guarantee that the vehicle repair/maintenance process is executed in a time and efficient manner
  • Handle referred come-back vehicles cases from reception head and follow up on the work done ensuring that the vehicle errors/ problem is well diagnosed and repaired in compliance with manufacturer-recommended procedure standards.

Acting Reception manager

Toyota & Lexus, Service Operations Division, Abdul Lateef Jameel Motors ALJ
01.2016 - 04.2018
  • Manage the reception function to ensure that customers receive consistent, timely and accurate services by assigning together a team of high-performance individual who can follow the procedures and process of the company to improve guest delight and satisfaction.

After Sales Service Operations Engineer

Toyota & Lexus, Service Operations Division, Abdul Lateef Jameel Motors ALJ
08.2015 - 01.2016
  • Audit service and parts operations monthly prepare and submit results to field operations department
  • Analyze results and define root causes of the problems and put plans to correct them
  • Do actions with cooperation from the service team to improve performance and achieve KPIs.

Senior Service Advisor

Toyota & Lexus, Service Operations Division, Abdul Lateef Jameel Motors ALJ
12.2010 - 08.2015
  • Present a unique service experience to the customers as Toyota standards, and handling customer complaints
  • Follow the production process to ensure that all customer requests are met
  • Depute reception manager
  • Achieve monthly targeted sales (labor & Oils), CSI score 85% and FIR score more than 90%

Service Advisor

Mercedes Benz, Service Department, MECC Automotive
06.2009 - 12.2010

Workshop Team leader

Mercedes Benz, Service Department, MECC Automotive
08.2008 - 06.2009

Education

Master of Business Administration, MBA -

Swiss Business School (SBS) Manama, Bahrain
02.2018 -

Bachelor of Mechanical Engineering-Automotive Department - undefined

Faculty of Engineering, Minya University
06.2008 - undefined

Skills

Software:(SAP- User), (AS400- intermediate level), (Microsoft Word, Excel, Power Point- intermediate level)

undefined

Certification

TSA21 basic, Toyota Service Advisor Certification Program

Self Studies

  • Automotive Service Management 2nd edition – Book
  • Automotive Service Management Course - Automotive Management Institute, Www.AMI.org

Military State

Exempted

Internship Programs

  • General Motors Egypt GME, production and materials departments, 07/2006, 08/2006
  • Ford Service Center, Ragab Co., 07/2005
  • BMW Service Center, AboulFotoh Co., 07/2005

Personal Information

  • Date of Birth: 10/30/83
  • Nationality: Egyptian

Timeline

Reception Assistant Manager (Acting as after sales manager)

Toyota Automotive Industries Egypt, S.A.E.
12.2019 - Current

Master of Business Administration, MBA -

Swiss Business School (SBS) Manama, Bahrain
02.2018 -

Acting Reception manager

Toyota & Lexus, Service Operations Division, Abdul Lateef Jameel Motors ALJ
01.2016 - 04.2018

After Sales Service Operations Engineer

Toyota & Lexus, Service Operations Division, Abdul Lateef Jameel Motors ALJ
08.2015 - 01.2016

Senior Service Advisor

Toyota & Lexus, Service Operations Division, Abdul Lateef Jameel Motors ALJ
12.2010 - 08.2015

Service Advisor

Mercedes Benz, Service Department, MECC Automotive
06.2009 - 12.2010

Workshop Team leader

Mercedes Benz, Service Department, MECC Automotive
08.2008 - 06.2009

Bachelor of Mechanical Engineering-Automotive Department - undefined

Faculty of Engineering, Minya University
06.2008 - undefined
Mostafa Abdel Raheem