Mostafa Ayman
Roushdy,Egypt
Summary
Experienced professional with focus on client service management, committed to enhancing customer satisfaction and loyalty. Specializes in resolving complex issues and fostering long-term client relationships through effective communication and strategic planning. Proven track record in multiple launches & driving client retention and delivering exceptional service solutions.
Proactive professional with exceptional communication and problem-solving skills. Demonstrates strong proficiency in client relationship management and team leadership. Committed to driving client satisfaction and operational excellence.
Overview
10
10
years of professional experience
33
33
years of post-secondary education
Work history
Client service manager
Intelcia
Alexandria
07.2024 - Current
- Led initiatives to enhance client satisfaction through effective communication and tailored solutions.
- Developed and maintained strong relationships with clients, ensuring their needs were met efficiently.
- Facilitated training sessions for team members to improve service delivery and client engagement.
- Resolved complex client issues by analysing feedback and implementing strategic changes to processes.
- Coordinated with cross-functional teams to align client objectives with organisational goals and capabilities.
- Managed client accounts, regularly reviewing performance and identifying opportunities for service enhancement.
Operations Manager
INTELCIA
Alexandria, Egypt
01.2023 - 07.2024
- 1 year 7 months
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic plans to improve service delivery and client satisfaction.
- Oversaw daily operations, ensuring adherence to company policies and industry regulations.
- Managed resource allocation and scheduling to optimise workforce productivity and performance.
- Conducted regular assessments of operational procedures to identify areas for improvement.
Operations Manager
UX Centers
Borg El Arab
09.2021 - 01.2023
- Specialization Programs & New launched projects Operations Manager
- 2 years 4 months
- 1 year 5 months
Customer Service Team Lead
UX Centers
Alexandria
10.2020 - 09.2021
- 1 year
- Led team in delivering exceptional customer service experiences to enhance client satisfaction.
- Developed training materials and conducted workshops to improve team members' skills and knowledge.
- Implemented streamlined processes to enhance operational efficiency and service delivery.
Performance Manager/Team Leader
Vodafone
Alexandria, Egypt
10.2017 - 10.2020
- 5 years 4 months
- 3 years 1 month
- Coordinated cross-functional meetings to align team objectives with organisational goals.
- Developed and implemented training programmes to elevate staff skills and competencies.
- Mentored junior team members to foster professional growth and development.
Customer Service Representative
Vodafone
Alexandria
07.2015 - 10.2017
- Performance Manager & Team Leader for the Service Delivery for UK Cluster
- 2 years 4 months
Education
Bachelor's degree - Electromechanical Engineering
Alexandria University
01.2015 - 01.2020
Victory college
01.2002 - 01.2016
High school -
Victory college
01.2001 - 01.2015
Skills
- Creative Problem Solving
- Retail
- Sales Management
- Risk assessment techniques
- Service-Level agreement development
- Customer relationship management software
Languages
English (Native or Bilingual)
French (Elementary)
Arabic (Native or Bilingual)
Timeline
Client service manager
Intelcia
07.2024 - Current
Operations Manager
INTELCIA
01.2023 - 07.2024
Operations Manager
UX Centers
09.2021 - 01.2023
Customer Service Team Lead
UX Centers
10.2020 - 09.2021
Performance Manager/Team Leader
Vodafone
10.2017 - 10.2020
Customer Service Representative
Vodafone
07.2015 - 10.2017
Bachelor's degree - Electromechanical Engineering
Alexandria University
01.2015 - 01.2020
Victory college
01.2002 - 01.2016
High school -
Victory college
01.2001 - 01.2015