Mostafa Badr

Preferential credit interest rate on current accounts and handling saving accounts and TD's &CD's creation. (Processer &supervisor)

• responsible for the process of granting customer's (corporate, business banking& retail individual) preferential credit interest rate on their current accounts according to assets liability committee.
• Extending the validity of all existing approved alco memo according to federal meeting &MPC meeting decision
• Dropping credit interest
• Handling all complains related to credit interest either saving or current accounts
• Supervised preferential credit rates per asset & liability guidelines
• Extended approved ALCO memos per federal & MPC decisions
• Managed credit interest adjustments for saving & current accounts
• Supervised preferential credit rates per asset & liability guideline
• Work in the TD's& cd's center from the start of the dept from 2010 as a processer till promoted to supervisor during the period 2010 till 2021 I worked in the reinvention of the center from receiving the cases and inputted on the system till digitalized most of the center function
• Updated banking policies for better compliance adherence.
• Streamlined workflow processes, boosting overall efficiency.
• Collaborated with cross-functional teams, fostering a harmonious work environment.

• Ensured smooth running of operations with timely preparation of reports.
• Streamlined processes through efficient record keeping.
• Enhanced communication channels through regular updates on company policies and promotions.
• Improved customer satisfaction by effectively handling complaints and inquiries.
• Performed administrative duties contributing towards smooth store operations.
• Managed high volume of inbound calls for quick resolution of customer issues.
• Answered customer telephone calls promptly and improved on-hold wait times.

• Improved cost efficiency by analysing and recommending changes to financial systems.
• Prepared regular reports for enhanced decision-making process.
• Conducted variance analysis between actuals and forecast, assisting future forecasting activities.
• Assisted in financial forecasting for improved budget preparation.
• Completed ad-hoc projects assigned by Finance Manager, contributing positively towards department's effectiveness.