Mostafa Darwish
Senior Credit & Collection Manager
Cairo,القاهرة
Summary
Credit & Collections Manager with 15 years of experience at Contact Financial Holding (2010 – 2025), including last 5 years managing EGP 2.5B portfolio across 12,000 clients with 98% collection rate. Proven expertise in team leadership, debt recovery, KPI monitoring, financial reporting, compliance, and operational efficiency. Currently pursuing an MBA to strengthen strategic leadership and financial management.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Credit & Collections Manager
Contact Financial Holding
01.2010 - 01.2025
- Led 50+ staff, including Team Leaders.
- Managed EGP 2.5B portfolio / 12,000 clients, achieving 98% collection rate.
- Developed strategies to reduce delinquency and optimize cash flow.
- Negotiated high-value settlements and structured payment plans.
- Prepared KPI and financial reports for senior management.
Collections Manager
Contact Financial Holding
01.2015 - 01.2020
- Supervised over 50 employees to enhance team performance and productivity. Implemented recovery strategies, significantly reducing overdue accounts. Trained staff on best practices to improve account management. Monitored account statuses to identify trends and implement corrective actions.
- Compiled operational and KPI reports.
Collection Supervisor
Contact Financial Holding
01.2010 - 01.2015
- Coordinated collection tasks and team activities.
- Monitored delinquency and aging accounts.
Education
Bachelor of Commerce - Business Administration
Ain Shams University
MBA - undefined
01-2027
Skills
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
CRM and collection management systems
Microsoft Word
CORE COMPETENCIES & WORK SKILLS
- Credit & Collections Management
- Portfolio & Debt Recovery Management (EGP 2.5B / 12,000 clients)
- Team Leadership & Staff Development (50+ employees)
- KPI Monitoring & Financial Reporting
- Cash Flow Optimization & Payment Negotiation
- Compliance & Policy Enforcement
- Process Improvement & Operational Efficiency
- Customer Relationship Management (CRM)
- Collection & Credit Strategy Implementation
- Microsoft Excel & Word (Advanced)
- Financial Analysis & Decision Making
Accomplishments
إدارة محفظة مليارية: نجحت في الإشراف الكامل على محفظة ائتمانية ضخمة تجاوزت قيمتها 2.5 مليار جنيه مصري، مع ضمان استدامة التدفقات النقدية للمؤسسة.
معدلات استرداد قياسية: حققت والحفاظ على نسبة استرداد وتحصيل استثنائية بلغت 98% سنوياً، مما ساهم في تقليل نسب الديون المعدومة بشكل ملحوظ.
قيادة الفرق الكبيرة: قمت بقيادة وتطوير أداء فريق عمل يضم أكثر من 50 موظفاً، ونجحت في توجيههم لتحقيق وتجاوز الأهداف المالية المستهدفة في بيئات عمل عالية الضغط.
التميز التشغيلي (Operations): طبقت استراتيجيات مبتكرة لحل المشكلات (Problem Solving) وترتيب الأولويات (Prioritization)، مما أدى إلى تبسيط العمليات المعقدة وضمان سلاسة سير العمل.
التفاوض والاحترافية: طورت أساليب تفاوض متقدمة للتعامل مع الديون المتعثرة (Outstanding payments)، مما ساهم في استعادة مستحقات الشركة مع الحفاظ على علاقات إيجابية مع العملاء.
Timeline
Collections Manager
Contact Financial Holding
01.2015 - 01.2020
Credit & Collections Manager
Contact Financial Holding
01.2010 - 01.2025
Collection Supervisor
Contact Financial Holding
01.2010 - 01.2015
MBA - undefined
Bachelor of Commerce - Business Administration
Ain Shams University