Mostafa Eissa
Giza
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Work History
Client Support Representative
United Grocers Company
Giza
02.2023 - Current
- Following up on all online payment transactions to ensure a smooth transition for customers through the App.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution via Live Chat.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Kept stakeholders up to date on details and information regarding clients.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
United Grocers Company
Giza
07.2022 - 01.2023
- Receiving buy orders and complaints from agents on WhatsApp, organizing and recording them on the system.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Accountant Assistant
AL AMALKA
Giza
05.2021 - 04.2022
- Receiving buy orders from agents and redirecting them to the brokers
- Organizing and recording transactions between the company and the bank
- Answered phone calls regarding financial matters such as payments due.
- Monitored the status of accounts receivable and payable to facilitate prompt processing.
Summer trainee
AGIBA PETROLEUM COMPANY
Cairo
08.2017 - 09.2019
- 6 Months of training in the Finance division
- Preparing and filtering bills before recording them on the SAP system
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
Education
Bachelor of Commerce - Banks Management And Money Markets
Thebes Academy
Giza, Egypt05.2019
Skills
- Language skills:
- Computer skills:
- Personal skills:
- English: Very Good at speaking, listening, and writing
- Very good user of Microsoft Office programs (Excel Word PowerPoint Outlook)
- Confident
- Cooperative
- Effective communicator
- Troubleshooter
- Time Management
- Thinks outside box
- Customer Relationship Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Support Representative
United Grocers Company
02.2023 - Current
Customer Service Representative
United Grocers Company
07.2022 - 01.2023
Accountant Assistant
AL AMALKA
05.2021 - 04.2022
Summer trainee
AGIBA PETROLEUM COMPANY
08.2017 - 09.2019
Bachelor of Commerce - Banks Management And Money Markets
Thebes Academy
- ICDL V5 | Binary Egypt company | From May 31, 2019 to June 30, 2019.
- - Diploma of manual accounting | Trust Academy | From Jan 25, 2019 to Mar 24, 2019.
- - PFA | Ain Shams University | From Aug 2, 2019 to Sep 5, 2019.
Certification
- ICDL V5 | Binary Egypt company | From May 31, 2019 to June 30, 2019.
- - Diploma of manual accounting | Trust Academy | From Jan 25, 2019 to Mar 24, 2019.
- - PFA | Ain Shams University | From Aug 2, 2019 to Sep 5, 2019.
Overview
2
2
years of professional experience
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