Mostafa Emam
Fintech Product Manager
Cairo
Summary
Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Fintech Product Manager
Banque Misr
Cairo
10.2024 - Current
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Coordinated project planning and execution with team members and team leads.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Managed stakeholder expectations effectively throughout entire product development process.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Implemented Agile methodologies for more efficient project management and team collaboration.
Product Development - Cards Implementation Manager
Abu Dhabi Islamic Bank
Cairo, Cairo Governorate
11.2022 - 10.2024
- Created detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.
- Maintained accurate records of project documentation including status reports, meeting minutes, resource tracking spreadsheets which aided future decision-making activities efficiently when required often.
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for implementation team's efforts.
- Co-owning co-branded cards product vision
- Owning and defining product strategy, roadmap, and backlog
- Ensuring product alignment with organizational and business goals
- Driving product discovery process
- Creating P&L for each new product
- Managing all product's technical phases (SIT, UAT, Pilot & Live)
- Develop and optimize support and service processes, tools, and systems
- Ensure that the bank & fintech are comply with mandates (CBE & Payment scheme)
- Staying as close to users as possible, by directly participating in user research and user testing.
Cards Operations Supervisor
OPay
Cairo, Cairo Governorate
1 2022 - 10.2022
- Responsible for launching 2 products of prepaid cards (Mastercard & Meeza)
- Responsible for all the product phases (SIT, UAT, Pilot & Live)
- Develop and optimize support and service processes, tools, and systems
- Ensure that the company is comply with the regulatory mandates (CBE & Payment scheme)
- Manage the Archive by leading, organizing and follow up on the operation team
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team's goals.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Oversee all post-sales services provided to clients to ensure customer satisfaction
- Maintain contact with clients to obtain customer feedback regarding product/service quality
- Provide periodic reports to management on all after sales activities
- Supervise the operation team to ensure that the targets are accomplished
- Executed business plans to further strengthen and maximize territory sales and profits.
- Communicated with customers and vendors positively with particular attention to problem resolution.
Cards & Wallet Operations & Change Projects Senior Officer
Al-Ahli Bank of Kuwait
06.2019 - 12.2021
- Testing with Processors for any new setup and mandates applied on the bank's cards
- Implement cards campaigns and new products, in terms of business proposals, marketing materials and system implementation
- Responsible of the transactions authorization to decrease the decline transactions rate with providing a solutions and ideas
- Escalate any human or system error discovered and proposes a solution to the management and /or concerned users
- Operational, Monitoring, Guiding and Handling branches complaints on both of Debit and Credit Cards
- Implemented innovative process improvements that enhanced productivity and reduced operational costs.
Fraud & Cards Monitoring Investigation Officer
Al-Ahli Bank of Kuwait
01.2018 - 06.2019
- Responsible for applying standard fraud rules on the bank's CMS
- Investigate suspected fraudulent use of cards issued by the organization
- Detection of scheming devices at bank ATMs
- Interview individuals involved and coordinates investigations with law enforcement personnel
- Stayed current with industry trends and emerging threats by attending professional development workshops and conferences regularly.
- Produced comprehensive investigative reports and official correspondence for criminal prosecution.
- Maintained an exemplary clearance rate by effectively prioritizing caseloads based on urgency levels.
Leads Manager
Audi Cairo Maadi
06.2017 - 12.2017
- Managing marketing campaigns to provide sales team with leads
- Provide top management with monthly & quarterly analysis
- Making Analysis for the sales rate & providing solution to increase it
Senior Sales Consultant
10X for Real Estate & consultation
Cairo, Cairo Governorate
08.2016 - 11.2017
- Create sales protocols and procedures designed to increase conversion rates and improve incoming sales interactions
- Create positive and lasting relationships with vendors and suppliers
- Develop relationships with clients to determine their needs and recommend products and services that meet those needs
- Established strong client relationships for increased customer loyalty and repeat business.
Education
Bachelor in Information Technology - Computer Science
Misr University For Science & Technology (MUST)
Egypt 09.2011 - 02.2016
High School Diploma -
El-Orman (S.E.L.S)
Egypt 10.2009 - 09.2011
Skills
Presenting Skills
Scrum & Agile Proficiency
Team Leading
Product lifecycle management
Prioritization and execution
Stakeholder management
Product development
Project planning
Product vision and strategy
Roadmap development
Certification
Presentation & communication skills, Swiss Management Centre
Timeline
Fintech Product Manager
Banque Misr
10.2024 - Current
Product Development - Cards Implementation Manager
Abu Dhabi Islamic Bank
11.2022 - 10.2024
Cards & Wallet Operations & Change Projects Senior Officer
Al-Ahli Bank of Kuwait
06.2019 - 12.2021
Fraud & Cards Monitoring Investigation Officer
Al-Ahli Bank of Kuwait
01.2018 - 06.2019
Leads Manager
Audi Cairo Maadi
06.2017 - 12.2017
Senior Sales Consultant
10X for Real Estate & consultation
08.2016 - 11.2017
Bachelor in Information Technology - Computer Science
Misr University For Science & Technology (MUST)
09.2011 - 02.2016
High School Diploma -
El-Orman (S.E.L.S)
10.2009 - 09.2011
Presentation & communication skills, Swiss Management Centre
Digital transformation, Udemy
IRM (Mobile Banking & Fraud Monitoring)
CompTIA A+, Udemy
Cards Operations Supervisor
OPay
1 2022 - 10.2022
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