Mostafa Fathy Omar

• Managed the identification and prioritization of IT business needs.
• Conducted thorough analysis to align IT solutions with business objectives.
• Collaborated with stakeholders to gather and document requirements.
• Developed strategic plans for IT projects and initiatives.
• Ensured timely delivery of IT solutions that meet business demands.
• Monitored and evaluated the performance of IT systems and processes.
• Provided leadership and guidance to the IT demand and analysis team.
• Assessed data processing proposals and requirements to determine project feasibility.
• Developed detailed project plans outlining scope, timeline, budgeting needs.
• Analyzed organizational requirements to determine necessary software solutions.
• Resolved technical issues in a timely manner through troubleshooting methods.
• Reviewed and approved project plans prior to implementation.
• Ensured compliance with industry regulations related to information technology services.
• Met with stakeholders to collaborate, resolve problems and adhocs.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Manage the implementation of all bank's new digital channels from IT side.
• Evaluated performance metrics for ongoing projects in order to assess progress towards goals.
• Ensured compliance with relevant regulations during all stages of a project's lifecycle.
• Produced thorough, accurate and timely reports of project activities.
• Monitored progress of projects against established timelines and budgets.
• Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
• Collaborated with stakeholders to develop realistic expectations for deliverables.
• Identified potential risks associated with projects and developed mitigation strategies.
• Measured project performance using appropriate tools and techniques.
• Oversaw the achievement of all technical, financial, and scheduling goals.
• Monitored compliance with internal policies, contracts, and regulatory obligations.
• Negotiated with project stakeholders or suppliers to obtain resources or materials.
• Identified project needs by reviewing project objectives and schedules.
• Liaised between senior management, project team members and Business teams to ensure effective communication throughout the duration of the project.

• Manage and support all bank's representatives in KSA to resolve any bottlenecks for all cross-border products and services provided.
• Implemented successful business strategies to increase revenue and target new markets.
• Monitored progress by establishing plans, budgets and measuring results.
• Drove high performance by developing team members.
• Managed a team of staff members, providing guidance and direction to ensure successful completion of daily processes.
• Implemented process improvements to streamline operations and reduce costs.
• Directed customer service policies to enhance customer satisfaction and loyalty.
• Used variety of software packages to support sales functions.
• Conducted research on current industry trends to identify potential areas for improvement in business operations.
• Improved tools to enable better tracking and business analysis.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Assessed employee performance evaluations and recommended changes or improvements as needed.
• Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
• Ensured compliance with industry regulations and company policies.
• Analyzed market trends and identified new business opportunities.
• Designed and executed marketing and sales strategies to increase market share.

• Monitored market trends, customer preferences, and competitor activities in the region.
• Identified customer needs by asking questions and advising on best solutions.
• Conducted market research to identify selling possibilities and evaluate customer needs.
• Maximized sales by keeping areas tidy, fully stocked and correctly priced.
• Developed plans for increasing profitability through efficient use of resources within the given budget allocations.
• Created detailed reports on regional sales performance against targets set by management.
• Interacted with media representatives at regional level to generate positive publicity about company's products and services.

• Managed relationships between Banque Misr and Arab National Bank.
• Liaised with the Egyptian Council in KSA to strengthen bilateral ties to seamlessly reached the global campaigns goals for Banque Misr and to seamlessly connect with Egyptians living abroad.
• Built strong relationships with major companies in KSA.
• Served as the primary communication point for Banque Misr customers and potential customers across all KSA states.
• Facilitated business development and collaboration opportunities.
• Ensured high levels of customer satisfaction and engagement.
• Promoted Banque Misr's products and services to potential clients.

• Led the planning and execution of central operations strategies.
• Managed a consultation project with Lloyds UK to build the central operations sector at Banque Misr.
• Developed and implemented operational policies and procedures.
• Coordinated with various departments to ensure seamless operations.
• Monitored and analyzed operational performance metrics.
• Identified areas for process improvement and implemented solutions.
• Ensured compliance with regulatory requirements and internal policies.
• Provided leadership and guidance to the operations planning team.

Corporate and Individual Credit Officer

• Evaluated creditworthiness of corporate and individual clients.
• Processed credit applications and ensured accurate documentation.
• Conducted financial analysis to determine loan eligibility.
• Managed and monitored loan portfolios.
• Provided tailored credit solutions to meet client needs.
• Maintained compliance with banking regulations and policies.
• Collaborated with other departments to ensure seamless service delivery.

Customer Service Representative

• Assisted customers with inquiries and resolved issues promptly.
• Provided information on banking products and services.
• Handled customer complaints and escalations professionally.
• Ensured high levels of customer satisfaction and loyalty.
• Processed transactions and account updates efficiently.
• Educated customers on banking tools and services.

Internal Audit Officer

• Conducted internal audits to assess compliance with policies and regulations.
• Reviewed financial records and transactions for accuracy.
• Identified areas of risk and recommended improvements.
• Prepared detailed audit reports for branch manager review.
• Ensured adherence to internal controls and procedures.
• Collaborated with departments to implement corrective actions.

• Promoted credit cards and loan products to potential customers.
• Built and maintained strong customer relationships.
• Conducted needs assessments to recommend suitable financial products.
• Assisted customers with application processes and documentation.
• Achieved monthly and quarterly sales targets.
• Stayed informed about market trends and competitor products.
• Ensured compliance with banking regulations and company policies.