Mostafa Fatouh

Work History

kempinski Soma Bay

Hurghada, Egypt

05.2021 - Current

Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Provided customers with information about availability and pricing.
Maintained awareness of types of rooms available in different resort locations.
Provided follow through on all calls with confirmations and dissemination of requested information.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Handled billing information over phone.
Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Opera experience 05.05

Swiss inn Hurghada Resort

Hurghada , Egypt

01.2021 - 04.2021

Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Worked closely with front desk to achieve full occupancy of property.
Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Opera version 05.06.02

Renaissance Golden view Beach

Sharm Elsheikh, Egypt

12.2019 - 04.2020

Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Resolved various issues and discrepancies for customers.
Handled reservations and answered questions from interested patrons room hotel.
Provided customers with information about availability and pricing.
Maintained awareness of types of rooms available in different resort locations.
Opera version 05.04 & Marsha

Hilton Sharm Waterfalls

Sharm Elsheikh, Egypt

06.2014 - 01.2017

Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Kept reception area clean and neat to give visitors positive first impression.
Provided clerical support to company employees by copying, faxing and filing documents.
Answered and quickly redirected large volume of calls on central system.