Mostafa Fatouh
Reservation Agent
Alexandria,C
Summary
Customer-oriented Reservation Agent experience in hospitality industry. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.
Overview
2
2
Languages
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Reservation Sales Agent
kempinski Soma Bay
Hurghada, Egypt
05.2021 - Current
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided customers with information about availability and pricing.
- Maintained awareness of types of rooms available in different resort locations.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Handled billing information over phone.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Opera experience 05.05
Reservation Agent
Swiss inn Hurghada Resort
Hurghada , Egypt
01.2021 - 04.2021
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Worked closely with front desk to achieve full occupancy of property.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Opera version 05.06.02
Reservation Sales Agent
Renaissance Golden view Beach
Sharm Elsheikh, Egypt
12.2019 - 04.2020
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Resolved various issues and discrepancies for customers.
- Handled reservations and answered questions from interested patrons room hotel.
- Provided customers with information about availability and pricing.
- Maintained awareness of types of rooms available in different resort locations.
- Opera version 05.04 & Marsha
Receptionist
Hilton Sharm Waterfalls
Sharm Elsheikh, Egypt
06.2014 - 01.2017
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered and quickly redirected large volume of calls on central system.
Education
Hotels Studies Department
09.2014 - 06.2018
Skills
Friendly service mentality
Customer service
Analytical skills
Cultural awareness
Microsoft Office
Data management
Computer proficiency
Teamwork
Organization and Time management
Responsible
Timeline
Reservation Sales Agent - kempinski Soma Bay
05.2021 - Current
Reservation Agent - Swiss inn Hurghada Resort
01.2021 - 04.2021
Reservation Sales Agent - Renaissance Golden view Beach
12.2019 - 04.2020
Faculty of Tourism & Hotels - , Hotels Studies Department
09.2014 - 06.2018
Receptionist - Hilton Sharm Waterfalls
06.2014 - 01.2017