Mostafa Galal
Business Development Manager
Cairo
Summary
Experienced in closing high-value sales and cultivating strong client relationships, leveraging persuasive communication and strategic negotiation techniques to drive revenue growth. Proven track record of adapting to market changes and collaborating effectively with teams to achieve sales targets. Over 9 years of experience in VA cold calling, appointment setting, and real estate. Standout telemarketer with exceptional skills in developing rapport with each customer, ensuring a personalized and engaging experience.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Language
Work History
BDM
ProActiv Marketing
04.2024 - 01.2025
- Was making 200+ as an appointment setter with 25% positive outcome (appointments - WhatsApp numbers - personal emails)
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Appointment Setter - Closer - Floor Manager
AssureCall
Orlando, FL
07.2023 - 08.2024
- Managed team of 30 employees to maintain smooth-running operations of shop floor.
- Was the top performer of the campaign as an appointment setter while managing the team
Cold Caller - Closer - Sales Team Leader - Operations Manager
Home Protect Insurance
New Malden
02.2021 - 06.2023
- Our telemarketing office was in Egypt, started there as a cold caller who represent home protect insurance which provides home appliances' insurance with many plans
- I stayed 3 months then became a team leader for a team of 8 agents
- During my time I managed to help with the company growth by exceeding the targets and bringing new ideas to increase profit to the company
- After a year I have been promoted to be the account manager with 3 departments and 10 team managers
- We managed to expand and open another branch for the company
Cold Caller - Closer - Team Leader - Operations Manager
Seamless Media (DME)
Maadi, Cairo
01.2020 - 01.2021
- Rapidly advanced from telesales agent to team leader and closer, leading and motivating a high-performing team to achieve sales targets
- Leveraged data analysis, fostered a positive team culture, and implemented impactful strategies to drive sales and enhance customer satisfaction
Owner & Sales Manager
Mostafa Galal Phones
Cairo
01.2019 - 01.2020
- In addition to my involvement in the Solar campaign, I successfully founded and operated a thriving online phone sales business, delivering exceptional service and achieving remarkable results
Appointment Setter - Team Leader - Account Supervisor
Solar
Elmira Heights, MN
05.2018 - 05.2019
- Dynamic telesales agent in a solar solutions company, driving sales and educating customers on cost-effective alternatives for electricity consumption
- Promoted to team leader, effectively leading and motivating a high-performing sales team to achieve exceptional results
Cold Caller - Team Leader
Proper Business Solution (PBS)
Cairo
06.2017 - 05.2018
- Accomplished telesales agent and team leader with a successful track record in the real estate industry
- Demonstrated expertise in driving sales, leading teams, and delivering exceptional customer service for optimal client satisfaction and business growth
Customer Care Advisor - Team Leader
Vodafone International Services (VIS)
Cairo, Cairo Governorate
01.2016 - 06.2017
- Provided exceptional customer service via multiple channels, resolving inquiries, complaints, and technical issues for Vodafone customers
- Promoted to Team Leader role for demonstrated excellence in delivering outstanding service and driving team performance
PR Specialist
The World Association for Al-Azhar Graduates (WAAG)
Cairo, Cairo Governorate
10.2015 - 05.2016
- Organized and executed marketing initiatives, boosting course enrollment and engagement through successful events
- Coordinated logistics, promotions, and event planning for courses, driving increased participation and success
Education
Bachelor - Civil Engineering
09.2015 - 06.2020
Skills
Business development
Timeline
BDM - ProActiv Marketing
04.2024 - 01.2025
Appointment Setter - Closer - Floor Manager - AssureCall
07.2023 - 08.2024
Cold Caller - Closer - Sales Team Leader - Operations Manager - Home Protect Insurance
02.2021 - 06.2023
Cold Caller - Closer - Team Leader - Operations Manager - Seamless Media (DME)
01.2020 - 01.2021
Owner & Sales Manager - Mostafa Galal Phones
01.2019 - 01.2020
Appointment Setter - Team Leader - Account Supervisor - Solar
05.2018 - 05.2019
Cold Caller - Team Leader - Proper Business Solution (PBS)
06.2017 - 05.2018
Customer Care Advisor - Team Leader - Vodafone International Services (VIS)
01.2016 - 06.2017
PR Specialist - The World Association for Al-Azhar Graduates (WAAG)
10.2015 - 05.2016
Cairo University - Bachelor, Civil Engineering
09.2015 - 06.2020
Languages
English, Arabic
Native language
Objective
To excel as a top performer and highly productive manager, effectively assisting and guiding other virtual assistants in achieving company targets., To assume the role of Chief Marketing Officer (CMO) within the company, overseeing and executing all marketing campaigns in collaboration with the management team.
Personal Information
- Date of Birth: 12/20/96
- Gender: Male
Computer Software
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
- Adobe (Photoshop, Premiere, After Effects, Illustrator)
- Autodesk (AutoCAD, Civil 3D, 3ds Max)
- SAP 2000
Dialers
- Zoiper Softphone
- SmrtPhone
- Vici
- PrimoDialer
- ReadyMode
- Saleswithsystems
- Calltools
- Zadarma PBX
- Call Hippo
- 3CX
- Genesys Cloud CX
Workspace
Silent workspace with noise-canceling headset.
Work-Station with: 2 Xeon X5670 Processors 2.93GHz, 32 GB RAM, external camera.
Extra Laptop: Core i5 8th gen.
WiFi Connection: 30 Mbps Download , 10 Mbps Upload
Data Connection:100 Mbps Download , 20 Mbps Upload
Objective
To excel as a top performer and highly productive manager, effectively assisting and guiding other virtual assistants in achieving company targets., To assume the role of Chief Marketing Officer (CMO) within the company, overseeing and executing all marketing campaigns in collaboration with the management team.
Personal Information
- Date of Birth: 12/20/96
- Gender: Male
Computer Software
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
- Adobe (Photoshop, Premiere, After Effects, Illustrator)
- Autodesk (AutoCAD, Civil 3D, 3ds Max)
- SAP 2000
Dialers
- Zoiper Softphone
- SmrtPhone
- Vici
- PrimoDialer
- ReadyMode
- Saleswithsystems
- Calltools
- Zadarma PBX
- Call Hippo
- 3CX
- Genesys Cloud CX
Workspace
Silent workspace with noise-canceling headset.
Work-Station with: 2 Xeon X5670 Processors 2.93GHz, 32 GB RAM, external camera.
Extra Laptop: Core i5 8th gen.
WiFi Connection: 30 Mbps Download , 10 Mbps Upload
Data Connection:100 Mbps Download , 20 Mbps Upload
Objective
To excel as a top performer and highly productive manager, effectively assisting and guiding other virtual assistants in achieving company targets., To assume the role of Chief Marketing Officer (CMO) within the company, overseeing and executing all marketing campaigns in collaboration with the management team.
Personal Information
- Date of Birth: 12/20/96
- Gender: Male
Computer Software
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
- Adobe (Photoshop, Premiere, After Effects, Illustrator)
- Autodesk (AutoCAD, Civil 3D, 3ds Max)
- SAP 2000
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