Mostafa Ghorab
EMEA Associate Advisor
Cairo
Summary
Motivated and dedicated professional with a strong interest in account management and a solid foundation in client/partner management, customer support, and data analysis. Seeking a career as an Account Manager, eager to leverage skills and knowledge. Experience in conducting data analysis to gain insights, identify opportunities, and drive strategic decision-making. Demonstrated track record of implementing process improvement initiatives to optimize efficiency and enhance business performance. Particularly interested in enhancing skills in Lean Six Sigma and various process improvement methodologies. Excellent negotiation skills to successfully collaborate with stakeholders for mutually beneficial outcomes. Previous roles at Amazon, AKQA, and Talabat provided exposure to account management activities such as client communication, campaign planning, and budget management. Committed to delivering exceptional results, driving business success, and continuously developing expertise in account strategy, consumer behavior, and digital marketing.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Associate Advisor
Amazon
Cairo, Cairo Governorate
10.2022 - Current
- Provide accurate and timely resolution to Selling/Vendor Partner and Associates, assist in diagnosing technical, operational, system and process issues
- Liaise with other departments such as Business Teams, Merchant Investigations, Payments team or Customer Service as required to resolve Selling/Vendor Partner's issues and questions
- Identify Large-Scale Events (LSE) impacting team or Seller/Vendor Partner and propose solutions to remove barriers and enable resolutions for Selling partners
- Created and developed weekly content tips for associates worldwide, addressing topics that often presented challenges
- Reduced controllable requests related to the addressed topics by nearly 20%
- Led a project focused on identifying process gaps within the organization
- Curated and documented procedures to bridge the identified gaps
- Successfully reported and addressed over 15 process gaps
- Collaborated with relevant teams to implement solutions and fill the identified gaps
- Resolved over 10k support requests with 98% satisfaction rate
Seller Support Associate
Amazon
Cairo, Cairo Governorate
06.2021 - 10.2022
- Creating and updating the needed shared documents to track system errors
- Documenting and communicating updates to my team
- Seller's education on selling with Amazon and the various complex functions that sellers have on-hand comparing it to Souq and other platforms
- Identifying our expectations toward our sellers and how to maintain a healthy accounts
- Seller SOPs and help pages development
- Identifying chronic system issues due to migration and provide recommendations to solve these issues
Account Executive (Internship)
AKQA
Cairo, Cairo Governorate
01.2021 - 06.2021
- Serve as the primary point of contact for clients, developing strong relationships and understanding their business objectives, target audience, and advertising needs
- Collaborate with over 10 clients and different internal teams to develop effective advertising strategies and campaigns that align with the client's goals, budget, and target market
- Coordinate and manage the execution of advertising campaigns, ensuring timely delivery of creative assets, media placements, and other campaign components
- Oversee the budget for each client's campaigns, monitoring expenses and ensuring adherence to allocated budgets
- Prepare and present creative briefs to internal creative teams, providing clear direction and ensuring that client expectations are met or exceeded
- Monitor and analyze campaign performance, collecting and interpreting data to evaluate the effectiveness of advertising efforts, and making recommendations for optimization
Senior Logistics Dispatcher
Talabat
Cairo, Cairo Governorate
07.2020 - 05.2021
- Manual assignment of deliveries to riders
- Providing proactive resolution of potential issues and monitoring the couriers
- Contacts rider's manager to report any issue with a certain rider if needed
- Handles delayed delivery job requirements
- Extensive Data analysis projects
- Gathering data to identify common cancellation reasons
- Working on business integration projects
- Managed to reduce cancellation rate by 4% in Oman, Bahrain
- Analyzed and updated shift timings for riders to be coordinated with vendors which led into 8% decrease in cancelled orders
- Managed to identify root causes for high cancellation with the reason missing items in grocery
Education
Masters in Business Administration - Global Management
06.2022 - 12.2024
Marketing and International Business -
09.2013 - 02.2018
- Participated in L'oreal brandstorm 2018, landed in the 2nd place out of 60 teams across the country
- Joined MUN and attended 7 conferences stimulating the UN and security council issues
Skills
Microsoft Excel
Certification
Data Analysis, Supply Chain Society, 2022, Reviewing of Advanced Functions in Excel, Data Analysis Fundamentals Using Excel, Introducing Excel charts & spark lines and Formatting data, Limitations of Classic Data Analysis, Pivot tables & Type of Charts & slicers and Timeline, Interactive Excel Dashboard, Power Query (Extract, transform and load Data), Pre-format and import a .CSV file, Import data from a report, Import Data from Websites and Folders, Create measures using advanced DAX functions, Creating and Formatting Measures, Combing Data, Power View & Power Pivot, How to use power Map, Using Excel With Power BI, Creating a Power BI Dashboard with Excel, Protection your Workbooks, Finalization your Interactive Reports, Visualization your data by linked PowerPoint
Timeline
Associate Advisor - Amazon
10.2022 - Current
ESLSCA Business School Paris - Masters in Business Administration, Global Management
06.2022 - 12.2024
Seller Support Associate - Amazon
06.2021 - 10.2022
Account Executive (Internship) - AKQA
01.2021 - 06.2021
Senior Logistics Dispatcher - Talabat
07.2020 - 05.2021
Modern Sciences & Arts University - Marketing and International Business,
09.2013 - 02.2018
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