Mostafa Hegazy

tawzeiy

cairo, Third Industrial Zone, Land No. 25, New Cairo

01.2019 - Current

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Used coordination and planning skills to achieve results according to schedule.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Used Microsoft Word and other software tools to create documents and other communications.
Adhered to social distancing protocols and wore mask or face shield at all times.
Investigated and corrected problems with printers, copiers and other peripheral devices.
Set up hardware and software in optimal configurations to meet network performance requirements.
Devised solutions to operations issues related to [System] and [Software], working closely via phone, email, live chat and web teleconference.
Configured hardware, devices and software to set up work stations for employees.
Helped streamline repair processes and update procedures for support action consistency.
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

Summary