SAP
Mostafa Khalaf
HR Operation Supervisor
Cairo
Summary
Proven leader in HR and operations management, with a track record of process improvement and strategic planning at Egypt Gas Georg Fischer Corys Piping Systems. Excelled in staff management, enhancing team productivity by fostering a culture of excellence and mentorship. Skilled in data analytics and complex problem-solving, significantly boosting operational efficiency and employee satisfaction. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
9
9
years of professional experience
1
1
Language
Work History
HR Operation Supervisor
Egypt Gas Georg Fischer Corys Piping Systems
06.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
Senior Payroll Specialist
Premier Service And Recruitment
06.2021 - 05.2024
- Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Reconciled health care benefits, tax contributions, and retirement accounts to facilitate large-scale account reconciliations.
- Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
Benefits Specialist
Premier Service And Recruitment
06.2020 - 05.2021
- Analyzed and reported on employee benefits data to identify trends and develop strategies for improvement.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Built relationships with vendors to foster quality service delivery.
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Checked employees' benefits enrollment for accuracy and inputted all data into.
Benefits Coordinator
Globe Med Egypt
01.2019 - 05.2020
- Assisted in the design of wellness program initiatives-fostering a culture focused on preventative care measures leading towards increased overall well-being among staff members.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Coordinated and managed all aspects of annual benefit plan renewals-ensuring a seamless transition for employees while minimizing disruption to ongoing operations.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Participated in benchmarking studies to compare company''s benefit offerings against industry standards, making recommendations for improvement where needed.
Customer Care Officer
Globe Med Egypt
07.2017 - 12.2018
- Handled difficult situations calmly, maintaining professionalism at all times.
- Managed high call volumes with exceptional time management and multitasking skills.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Mastered various CRM software systems for effective tracking of client communications.
English Instructor
El Manara English Academy
09.2015 - 05.2017
- Employed diverse teaching approaches to help students of all abilities understand material.
- Adapted lesson plans to accommodate different learning styles and abilities within the classroom.
Education
MBA - Human Resources Management
ESLSCA
Cairo, Egypt 04.2001 -
Advanced HR Certificate - Human Resources Management
American University
Cairo, Egypt 04.2001 -
Human Capital Certificate - Human Resources Management
American University
Cairo 04.2001 -
Bachelor of Arts - English
Minia University
Minia 04.2001 -
Skills
- Staff Management
- Operations Management
- Process Improvement
- Strategic Planning
- Data Analytics
- Training and mentoring
- Goal-Oriented
- Complex Problem-Solving
- Negotiation
- Process Monitoring and Improvement
Software
Oracle
HITS
MOS
Timeline
HR Operation Supervisor
Egypt Gas Georg Fischer Corys Piping Systems
06.2024 - Current
Senior Payroll Specialist
Premier Service And Recruitment
06.2021 - 05.2024
Benefits Specialist
Premier Service And Recruitment
06.2020 - 05.2021
Benefits Coordinator
Globe Med Egypt
01.2019 - 05.2020
Customer Care Officer
Globe Med Egypt
07.2017 - 12.2018
English Instructor
El Manara English Academy
09.2015 - 05.2017
MBA - Human Resources Management
ESLSCA
04.2001 -
Advanced HR Certificate - Human Resources Management
American University
04.2001 -
Human Capital Certificate - Human Resources Management
American University
04.2001 -
Bachelor of Arts - English
Minia University
04.2001 -
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