SQL
Mostafa Maher Ahmed
System Administator
6th of October City,GZ
Summary
Driven Systems Administrator with [2] years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Technical Support Specialist (Live Chat)
inDriver
08.2022 - Current
- Fix bugs and issues in the application by troubleshooting with the end user
- Answering Mails from both passengers and drivers
- Handelling customer in Live Chat
- Supporting in rush days by answering and handelling customers
Technical Support Engineer
Center Shaheen
04.2022 - 08.2022
- Work on network support and troubleshooting
- Work on giving support to end users in daily issues
- Technical troubleshooting for hardware
- Evaluates problems and complaints of software issues
Data Entry
Nakhla: Investment App
10.2021 - 03.2022
- Insert customer and account data by inputting text based and numerical information from source documents within time limits
- Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
- Review data for deficiencies or errors, correct any incompatibilities if possible and check output
- Research and obtain further information for incomplete documents
Technical Support Engineer
reBuyTech It Service Provider
12.2020 - 09.2021
- Work on network support and troubleshooting
- Work on giving support to end users in daily issues
- Technical troubleshooting for hardware
- Evaluates problems and complaints of software issues
Education
Bachelor's Degree - Information System, Business Administration
October High College For Engineering & Technology
01.2016 - 01.2019
Skills
Willingness to learn
Teamwork
Negotiation
Creative thinking
Fast learner
Communication
Persuasion
Ability to work under pressure
Meeting deadlines
Sense of humor
Militaryservice
Complete
Personal Information
- Date of Birth: 10/02/95
- Nationality: Egyptian
- Marital Status: Single
Certificatescourses
- MCSA (Windows Server 2016), Helper For Training
- CCNA, National Telecommunication Institute: NTI
- Optical Fiber Network Installation, Maintenance and Troubleshooting, National Telecommunication Institute: NTI
Software
Visual Studio
C
SPSS
Certification
MCSA
Timeline
MCSA
10-2024
Technical Support Specialist (Live Chat)
inDriver
08.2022 - Current
Technical Support Engineer
Center Shaheen
04.2022 - 08.2022
CCNA
02-2022
Optical Fiber Network Installation, Mainttenance and Troubleshooting"
10-2021
Data Entry
Nakhla: Investment App
10.2021 - 03.2022
Technical Support Engineer
reBuyTech It Service Provider
12.2020 - 09.2021
Bachelor's Degree - Information System, Business Administration
October High College For Engineering & Technology
01.2016 - 01.2019