Mostafa Mahmoud Abd EL-Mageed
Service Call Center Agent & Property Consultant
Cairo
Summary
Dynamic professional with extensive experience in customer service and property consulting, notably at Wasla Outsourcing. Proven ability to enhance client relations through effective problem-solving and empathy. Skilled in CRM software and call handling, contributing to increased productivity and customer satisfaction. Recognized for implementing successful marketing strategies that boosted property sales.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Service Call Center Agent
Wasla Outsourcing
11.2019 - 08.2020
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Displayed critical thinking skills and decisive judgment and worked with minimal supervision.
- Actively participated in team meetings and contributed valuable ideas for process improvements that led to increased productivity levels overall.
- Maintained a high level of professionalism while providing exceptional support to customers in need.
CCTV Operator
I EYE for Security Solutions
10.2020 - 02.2022
- Watched both live and recorded video surveillance footage.
- Assisted law enforcement with investigations by providing relevant CCTV footage when required.
- Recorded time, date and location of incidents.
- Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
Property Consultant
Bold Routes
03.2022 - 09.2023
- Assisted clients with property acquisitions, guiding them through the entire process from initial search to closing transactions.
- Negotiated favorable contract terms for clients through strong communication and negotiation skills.
- Increased property sales by developing and implementing effective marketing strategies.
- Managed property listings, ensuring accurate and up-to-date information for potential buyers.
Education
Bachelor of Laws - Law
Faculty of Law - Ain Shams Universty
Cairo, Egypt 04.2001 -
Skills
Client relations
Property marketing
Call handling
CRM software usage
Cross-selling and Up-selling
Empathy and patience
Customer communications
Problem-solving skills
Call center customer service
Data entry
Customer service
Call control
Communicating with clients
Customer support
Answering questions
Complaint resolution
Surveillance monitoring
Several screen monitoring
Report writing
Accomplishments
Military Service Completed
Timeline
Property Consultant
Bold Routes
03.2022 - 09.2023
CCTV Operator
I EYE for Security Solutions
10.2020 - 02.2022
Service Call Center Agent
Wasla Outsourcing
11.2019 - 08.2020
Bachelor of Laws - Law
Faculty of Law - Ain Shams Universty
04.2001 -