Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Mostafa Mahmoud Abd EL-Mageed

Mostafa Mahmoud Abd EL-Mageed

Service Call Center Agent & Property Consultant
Cairo

Summary

Dynamic professional with extensive experience in customer service and property consulting, notably at Wasla Outsourcing. Proven ability to enhance client relations through effective problem-solving and empathy. Skilled in CRM software and call handling, contributing to increased productivity and customer satisfaction. Recognized for implementing successful marketing strategies that boosted property sales.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Service Call Center Agent

Wasla Outsourcing
11.2019 - 08.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
  • Displayed critical thinking skills and decisive judgment and worked with minimal supervision.
  • Actively participated in team meetings and contributed valuable ideas for process improvements that led to increased productivity levels overall.
  • Maintained a high level of professionalism while providing exceptional support to customers in need.

CCTV Operator

I EYE for Security Solutions
10.2020 - 02.2022
  • Watched both live and recorded video surveillance footage.
  • Assisted law enforcement with investigations by providing relevant CCTV footage when required.
  • Recorded time, date and location of incidents.
  • Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.

Property Consultant

Bold Routes
03.2022 - 09.2023
  • Assisted clients with property acquisitions, guiding them through the entire process from initial search to closing transactions.
  • Negotiated favorable contract terms for clients through strong communication and negotiation skills.
  • Increased property sales by developing and implementing effective marketing strategies.
  • Managed property listings, ensuring accurate and up-to-date information for potential buyers.

Education

Bachelor of Laws - Law

Faculty of Law - Ain Shams Universty
Cairo, Egypt
04.2001 -

Skills

Client relations

Accomplishments

Military Service Completed

Timeline

Property Consultant

Bold Routes
03.2022 - 09.2023

CCTV Operator

I EYE for Security Solutions
10.2020 - 02.2022

Service Call Center Agent

Wasla Outsourcing
11.2019 - 08.2020

Bachelor of Laws - Law

Faculty of Law - Ain Shams Universty
04.2001 -

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Mostafa Mahmoud Abd EL-MageedService Call Center Agent & Property Consultant