MOSTAFA MOHAMADY
TICKITING AGENT
Giza,GZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Ticketing Supervisor
MARBYA TOURS
01.2024 - Current
- Managed a team of ticket agents, ensuring accurate and timely processing of ticket transactions.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Worked with marketing and sales department to create and implement upsell opportunities for events.
- Enhanced customer satisfaction by resolving ticketing issues promptly and efficiently.
Ticket Agent
MISR ELHAYAT TRAVEL
09.2023 - 12.2023
- Sold, printed, and issued tickets to guests.
Education
Department of Systems And Information
Higher Institute of Administrative Sciences
OSIMSkills
Written Communication
Cross-Functional Collaboration
Continuous Improvement
Administration and Operations
Pricing strategy
Leadership Development
Handling Complaints
Timeline
Ticketing Supervisor
MARBYA TOURS
01.2024 - Current
Ticket Agent
MISR ELHAYAT TRAVEL
09.2023 - 12.2023
Department of Systems And Information
Higher Institute of Administrative Sciences